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White page on Panel Server Web Page - PAS600

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EAO
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Posted: ‎2025-02-28 01:26 PM

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‎2025-02-28 01:26 PM

White page on Panel Server Web Page - PAS600

Bonjour,

Cet après midi, nous nous sommes connecté pour la 1ère fois à un PAS600 neuf en passant par la Web Page d'un PC portable, connecté directement au PAS600.

Le Panel Server s'est affiché correctement et nous avons commencé à configurer le PAS600 (nom, mise à l'heure).

Nous avons ensuite fait une mise à jour du firmware (de 001.006.000 à 002.001.000), qui s'est bien déroulée jusqu'au redémarrage du PAS600 en vert.

Mais depuis, le Panel Server qui s'affiche est vierge (page blanche) !

A priori on se connecte bien au PAS (pas de défaut), mais rien ne s'affiche à l'écran du Panel Server. 

Nous avons fait un retour du PAS600 à la config usine : le nom du PAS est bien repassé à son nom par défaut, mais toujours la même page blanche.

On ne peut donc plus faire de mise à jour vers un ancien firmware.

Merci pour votre aide.

Cordialement

Eric

 

Hello,

This afternoon, we connected for the first time to a new PAS600 via the Web Page of a laptop, connected directly to the PAS600.

The Panel Server was displayed correctly and we started to configure the PAS600 (name, time setting). We then did a firmware update (from 001.006.000 to 002.001.000), which went well until the PAS600 restarted in green.

But since then, the Panel Server that is displayed is blank (white page)! A priori we connect well to the PAS (no fault), but nothing is displayed on the Panel Server screen. We have returned the PAS600 to the factory configuration: the PAS name has been reverted to its default name, but still the same blank page. We can no longer update to an old firmware.

Thank you for your help.

 

Kind regards

Eric

 

 

 

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Romain_Polette
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Posted: ‎2025-03-11 01:20 AM

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‎2025-03-11 01:20 AM

Bonjour @EAO , 

Avez-vous essayé avec différents navigateurs Web ?

Est-ce que vous arrivez à configurer le Panel Server en utilisant le logiciel EcoStruxure Power Commission ?

 

Je recommande de contacter le support technique pour le problème des pages web.

Les logs techniques ne seront malheureusement pas accessibles si les services Web ne fonctionnent pas. Il sera toujours utile de fournir une capture HAR du moment où on se connecte au Panel Server. Cela aidera à comprendre l'erreur qui empêche les pages web de se charger.

 

 

Ci-dessous, un article qui explique comment faire une capture HAR sur différents navigateurs:

https://learn.microsoft.com/fr-fr/azure/azure-portal/capture-browser-trace

 

Cordialement, 

 

Romain POLETTE
Solution Architect - France Operations

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Romain_Polette
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Posted: ‎2025-03-11 01:20 AM

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‎2025-03-11 01:20 AM

Bonjour @EAO , 

Avez-vous essayé avec différents navigateurs Web ?

Est-ce que vous arrivez à configurer le Panel Server en utilisant le logiciel EcoStruxure Power Commission ?

 

Je recommande de contacter le support technique pour le problème des pages web.

Les logs techniques ne seront malheureusement pas accessibles si les services Web ne fonctionnent pas. Il sera toujours utile de fournir une capture HAR du moment où on se connecte au Panel Server. Cela aidera à comprendre l'erreur qui empêche les pages web de se charger.

 

 

Ci-dessous, un article qui explique comment faire une capture HAR sur différents navigateurs:

https://learn.microsoft.com/fr-fr/azure/azure-portal/capture-browser-trace

 

Cordialement, 

 

Romain POLETTE
Solution Architect - France Operations
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Guillaume_Evrard
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Posted: ‎2025-03-11 09:55 PM

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‎2025-03-11 09:55 PM

Bonjour,

 

à tout hasard avez-vous vidé le cache du navigateur Web ? Quel browser utilisez-vous ?

Firefox n'est pas supporté par PAS.

Cordialement

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EAO
EAO
Cadet

Posted: ‎2025-03-12 12:11 AM

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‎2025-03-12 12:11 AM

Bonjour,

Merci pour vos réponses.

J'ai installé hier soir le logiciel EcoStruxure Power Commission sur mon PC et ça fonctionne !

Je ferai les mises à jour des autres PAS600 à partir de ce logiciel, sans réutiliser le navigateur WEB.

Merci pour votre aide précieuse.

Bonne journée

Eric

 

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Romain_Polette
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Posted: ‎2025-03-12 01:17 AM

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‎2025-03-12 01:17 AM

Bonjour @EAO , 


Je recommande tout de même de reboucler avec le support technique.

Certaines fonctions avancées du Panel Server ne sont pas encore disponible via EcoStruxure Power Commission et vous pourriez avoir besoin des pages Web.

 

Cordialement, 

Romain POLETTE
Solution Architect - France Operations
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