Panel Server video – connect a Panel server to the Schneider Electric cloud Services

[Thierry_Baudard]

hereunder a video about connection of Panel Server to the Schneider Electric Cloud Services.

1^st part is about the “nominal case”

2^nd part is oriented on the diagnostic and troubleshooting.

Note that the max performance of Panel Server today with fw1.4 is

• Max number of measurements: 2000
• Max measurement flow: 500 measurements /minute

[TomeLu]

Hi @Thierry_Baudard 

no video
Can you upload it again?
or video link

[Fredrik_Aandal]

@Thierry_Baudard 

I have a PAS800 installed at our Innovation Hub in Oslo, Norway. Its not able to connect to cloud, "Connection In Progress" keeps spinning but never connects. It has internet access and firewall are open. I have another PAS that connected successfully and works as intended. 

Can you please point me in the right direction on where to get support? 

Thanks, 

[Guillaume_Evrard]

Hello,

Is your Panel server synched to UTC ?

Have you configured the Proxy if in SE site ? https or http ?

[Thierry_Baudard]

Hello @TomeLu ,

The video is just viewable in the post and it is not possible to download it. 

[Thierry_Baudard]

@Fredrik_Aandal 

What is the Connection diagnostic associated to the connection status "in progress" ?

example of diag in picture hereunder 

[Fredrik_Aandal]

@Thierry_Baudard 

Thanks for your reply. 

"Device not registered" is the connection diagnostic. 

[Thierry_Baudard]

@Fredrik_Aandal 

In my opinion, it means that your Panel Server is not correctly instanciated in the SE cloud.

No way to fix the problem on your side (all your settings  looks correct)

Preliminary questions:

 - Is it a real commercial product Or a R&D developement sample previously delivered to SE countries ? (R&D dev product are not supported by SE cloud.)

- What is the fw version ?

Depending of your answer, the next step could  be to open a ticket for support and in this case, @Eric_HAVAS  will provide info for this.

[Fredrik_Aandal]

@Thierry_Baudard 

Thanks a lot for prompt answers and excellent support. 

- FW is 1.5

- I don't know if the PAS in question is a real commercial product, but I guess its a quite early one. Is it possible to identify by serial? 

One more question as I have your attention: 

Import of Modbus map from an "unknown" device is possible, but in what file format? Do I need access to some tool to generate an importable file? If yes, who may I ask to get access to it? 

Thanks again, 

[Eric_HAVAS]

Hello @Fredrik_Aandal 

I will process your technical issue outside this forum. I come back to you asap.
regards
Eric

[CamiloEnergy]

@Eric_HAVAS Hi Eric, my pas800 does not work with sftp publications and does not connect to the cloud, can you help me?

[Eric_HAVAS · Accepted solution]

Hi @CamiloEnergy ,

1/ Can you check the panel server firmware is the latest (currently 001.006.00), if not please upgrade
2/ Can you check with your IT that your panel server has the correct network settings to push data out:
Have you configured DNS parameters?
Is an http or https proxy required to push data out from your network?, 
Can you check that the url given in "Enabling Schneider Electric Cloud Infrastructure" chapter of the user guide     are authorized

[CamiloEnergy]

Hi @Eric_HAVAS 

I already have the version, 1.6
I'm at home, what is the DNS?
I'm at home, which is the proxy?
I am in a residential network, I do not understand what I should put in proxy and dns. I need help