PAS800L data issue

[Veronika.Salinas]

Hi everyone!

I'd like to ask you about a problem with a PAS800L and some PM5560 meters. There are 20 meters in the system but we can't see some parameters of 2 of them. It does not log these parameters neither. The both of them have a direct connection to the switch (no daisy chain).

Any idea of what causes this?

Thank you!

 

[Romain_Polette · Accepted solution]

Hello @Veronika.Salinas , 

It seems that real time data are not available... did you check with a 3rd party modbus tool to verify that these values are at least available through Modbus ?

In your case, you have Total Active Power, but an issue reading Active Power per phase.

Does your PM5560 parameters are the same for all your meters ? Check these PM5000 are not set in 1PH wiring mode.

Did you check that device type you set in the Panel Server matchs the real device commercial ref ?

Regards, 

[Veronika.Salinas]

Hi Romain

Thank you! 

The wiring configuration was different than the others. The problem is solved.

Best regards.