Gateways and Energy Servers
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Dear community.
A PAS800L recently installed can't export data. It happened when we were configuring it for the first time.
When we try to export data, there's a message "error trying to download data"
The sampling is enabled, the date/time configured manually and the firmware version is the 001.004.000
Please find attached the screen shots of the problem.
Thank you for helping us with this problem.
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Hello Veronika1,
I propose you to process this technical issue outside this forum:
I will create a CCC customer support ticket (normal process for technical issue) and come back to you asap to solve this issue.
Regards,
Eric
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Hello,
Do you have a screenshot of data management ?
Kind Regards
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