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One Stuck EGX 300 2nd Ask

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michael_franz
Admiral
Admiral
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5
100

One Stuck EGX 300 2nd Ask

One EGX 300 let me upload the bin file via ftp fine but will not let me send the disk image.

Tried two Windows Explorer, DOS and FileZilla to ftp. ZIP.

Now have a half updated EGX 300.

bin at newest disk image 3.380 and stuck

Can anyone help???

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michael_franz
Admiral
Admiral
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2
58

Re: One Stuck EGX 300 2nd Ask

We cleared the logs via the web page interface and turned off logging.  Also used Modbus register right to do a factory reset.  Still cannot ftp image to EGX.  It is acting like its "disk" is full.

Thanks,

Michael

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5 Replies 5
Randi_Dolan
Commander Commander
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58

Re: One Stuck EGX 300 2nd Ask

Hi Michael,

I'm sorry to hear that you're having problems upgrading your EGX300.

There's a few things that may cause this issue:

Are there data log files on-board the EGX300?  If so, would you save them to a PC (Data Export) and then turn off logging and purge the log files?  Also, if you have any custom pages on the EGX, would you also save those files to a PC and then delete them from the EGX?

If you deleted some files, would you please try to update the disk image again.  If not, please let me know and I will try to assist you with this issue.

Randii

michael_franz
Admiral
Admiral
0 Likes
2
59

Re: One Stuck EGX 300 2nd Ask

We cleared the logs via the web page interface and turned off logging.  Also used Modbus register right to do a factory reset.  Still cannot ftp image to EGX.  It is acting like its "disk" is full.

Thanks,

Michael

Randi_Dolan
Commander Commander
Commander
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1
58

Re: One Stuck EGX 300 2nd Ask

Also, just to make sure, you are have firmware version 4.460 on the EGX and are trying to download 4.461 disk image?

EGX300 v4.461 Firmware and 4.460 Disk Update - Documents & Downloads

I'm still investigating your issue, I just wanted to make sure that you do, indeed, have the latest firmware.

Randi_Dolan
Commander Commander
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58

Re: One Stuck EGX 300 2nd Ask

Whoops... the other way around 4.461 Firmware and 4.460 Disk Image.

Randi_Dolan
Commander Commander
Commander
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58

Re: One Stuck EGX 300 2nd Ask

Hi Michael,

Would you please navigate to the <ipaddress>/disk.html webpage and select (one at a time) the following, select "Apply", and paste the results in here? (you will have to use your browser "back" button to return to the page to perform each report

Print Disk Physical Information

Print Disk Volume Information

Print Disk SuperBlock

Print Disk Directory (leave at root)


Thank you,

Randi