MAC Address labeled on Panel Server is totally different from MAC address inside of the devices

[welly_xu_quasar]

Hi there,

I have 21x panel server  PAS600 to be configured for customer. When I check first 4 of devices, None of MAC addresses that are printed or labeled on devices is matched with MAC addresses are displayed inside the devices separately.

Do those MAC addresses refer to different parts (Bluetooth MAC and Network MAC )?

[Romain_Polette · Accepted solution]

Hello @welly_xu_quasar , 

The Panel Server is multi-port (embedded ETH Switch).

There are 3 ports for the PAS600. Each port must have a MAC Address. Then for all the ports, Factory reserve a range of 3x MAC Addresses.

The MAC Address written in the Label is the "root MAC" for all the range. This MAC is internal to the Panel Server.

If your Panel Server is working

• in Switched Ports mode: Web page will display the MAC+1
• in Separate Ports mode: Web page will display the MAC+1 for ETH1 and MAC+2 for ETH2.

This why you are seeing a gap between the MAC on the Label and the MAC on the Web Page.

Regards.

[welly_xu_quasar]

Thank you for your detailed explanation.  Much clear to me now

[Romain_Polette]

Your're the most welcome @welly_xu_quasar , 

Do not hesitate to create some threads here if you have questions or issues.

The Panel Server is also supported by our team (you can raise a tech support ticket).

Regards,