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EGX100/300: password recovery

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sesa205726_brid
Lieutenant JG sesa205726_brid Lieutenant JG
Lieutenant JG

Posted: ‎2013-05-06 09:26 AM

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‎2013-05-06 09:26 AM

EGX100/300: password recovery

Hello Power Logic Comnunity,

I have a question, seemingly trivial, of which I can not find answer.

The question is:

how I can recovery the password access to web page of EGX100 / 300? A customer has changed the password, and now he has forgotten it.

Is there a tool or a procedure that you suggest me to solve the issue?

Thank you

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  • egx100300
  • password
  • recovery
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Digital_Hastak
Lieutenant JG Digital_Hastak Lieutenant JG
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Posted: ‎2013-05-06 03:32 PM

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‎2013-05-06 03:32 PM

Hi

There is no direct way to recover the Password. What you will need to do though is send the Mac Address of the device to L3 and they will be able to provide you with a Master Reset Password.

But from what I understand, resetting the password would also reset the device to factory default.

There are few KB articles in Powerlogic K, which might be helpful.

Cheers,

Hastak

See Answer In Context

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Digital_Hastak
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Posted: ‎2013-05-06 03:32 PM

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‎2013-05-06 03:32 PM

Hi

There is no direct way to recover the Password. What you will need to do though is send the Mac Address of the device to L3 and they will be able to provide you with a Master Reset Password.

But from what I understand, resetting the password would also reset the device to factory default.

There are few KB articles in Powerlogic K, which might be helpful.

Cheers,

Hastak

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sesa205726_brid
Lieutenant JG sesa205726_brid Lieutenant JG
Lieutenant JG

Posted: ‎2013-05-07 12:09 AM

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‎2013-05-07 12:09 AM

Hi Hastak,

thank you very much.

Now I send the Mac Address to L3.

Salvo

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sesa205726_brid
Lieutenant JG sesa205726_brid Lieutenant JG
Lieutenant JG

Posted: ‎2013-05-08 12:36 AM

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‎2013-05-08 12:36 AM

Hi Hastak,

yesterday I received the password for to access to EGX100 from L3.

Thany very much

By

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sesa213753
sesa213753 Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2013-07-08 10:27 AM

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‎2013-07-08 10:27 AM

Hello Salvatore, so.... the EGX300 was erased ? When you used the password from L3

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sesa186702
sesa186702 Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2013-09-10 07:47 PM

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‎2013-09-10 07:47 PM

Any one to know the user/pass, please post MAC address here. I will support

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sesa205726_brid
Lieutenant JG sesa205726_brid Lieutenant JG
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Posted: ‎2013-09-11 12:37 AM

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‎2013-09-11 12:37 AM

Hi Niola,

when the customer lose the password for to access as Administrator you can ask a recovery password to L3.

L3 needs the serial number and MAC address of your EGX100/300. After L3 generates a password that you must put in the "user" and "password" fields of the access web page. With this password you don't reset the settings of the EGX.

For details see the BFO case number 04380165:

https://na7.salesforce.com/500A000000Dhlor

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SESA528
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Posted: ‎2020-11-17 08:15 AM

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‎2020-11-17 08:15 AM

HI @Digital_Hastak , @sesa205726_brid ,

 

I having the same case. Pls help me information who of L3.

 

Thanks very much

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Romain_Polette
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Posted: ‎2020-11-17 11:32 PM

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‎2020-11-17 11:32 PM

Hello @SESA528 , 

 

As mentioned in the previous post : please open a tech support ticket and provide us the MAC Address of your EGX gateway.

For Vietnam : please follow this link : https://www.se.com/vn/en/work/support/customer-care/contact-schneider-electric.jsp


Thanks.

Romain POLETTE
Solution Architect - France Operations
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Sushant_Belote
Lt. Commander | EcoXpert Master Sushant_Belote Lt. Commander | EcoXpert Master
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Posted: ‎2025-02-05 01:12 AM

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‎2025-02-05 01:12 AM

Hi @Romain_Polette 

I have same case with me.

Can L3 still support? as its very old product.

 

Thanks & Regards

Sushant Belote

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Romain_Polette
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Posted: ‎2025-02-06 12:23 AM

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‎2025-02-06 12:23 AM

Hello @Sushant_Belote , 


Tech support won't help because EGX is obsolete and I do not know if the psw recovery tool still exists for tech support.

Please read following thread to know how to reset your EGX:

https://community.se.com/t5/Gateways-and-Energy-Servers/TSXETG100-reset/m-p/496306#M4502

 

Regards, 

 

 

Romain POLETTE
Solution Architect - France Operations
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