EGX 300 SMTP Login Failure

[Miguel_Angelo]

Hi

Im getting this error from EGX300 when is authenticating (Authenticating as veoliapt.delphi@netsystems.pt���������� )

Data send from EGX300

[2016.09.09] 17:36:35 [78.130.61.229][9009535] rsp: 220 webhosting.netsystems.pt - Hello 78.130.61.229 - Local Time is Fri, 09 Sep 2016 17:36:35 +01:00 - SMTP srv ready

[2016.09.09] 17:36:35 [78.130.61.229][9009535] connected at 9/9/2016 5:36:35 PM

[2016.09.09] 17:36:35 [78.130.61.229][9009535] cmd: EHLO egx

[2016.09.09] 17:36:35 [78.130.61.229][9009535] rsp: 250-webhosting.netsystems.pt Hello [78.130.61.229]250-SIZE 20971520250-AUTH LOGIN CRAM-MD5250-8BITMIME250 OK

[2016.09.09] 17:36:35 [78.130.61.229][9009535] cmd: AUTH LOGIN

[2016.09.09] 17:36:35 [78.130.61.229][9009535] rsp: 334 VXNlcm5hbWU6

[2016.09.09] 17:36:36 [78.130.61.229][9009535] Authenticating as veoliapt.delphi@netsystems.pt����������

[2016.09.09] 17:36:36 [78.130.61.229][9009535] rsp: 334 UGFzc3dvcmQ6

[2016.09.09] 17:36:36 [78.130.61.229][9009535] rsp: 535 Authentication failed

[2016.09.09] 17:36:36 [78.130.61.229][9009535] disconnected at 9/9/2016 5:36:36 PM

Best Regards

Miguel Gonçalves

[sesa111809_brid]

It appears authentication method "CRAM-MD5" is being used.  Perhaps try a different authentication method?

[Miguel_Angelo]

Tanks Barry

[Adrian_Dicea]

The EGX300 supports: Plain, Login, CRAM-MD5 and Digest-MD5 access authentication, but using any of these options should be dictated by the server's answer, after EGX300 sends EHLO egx command to the SMTP server.

Looking at the info that you've sent, I am not sure why this line is:

[2016.09.09] 17:36:36 [78.130.61.229][9009535] Authenticating as veoliapt.delphi@netsystems.pt����������

After AUTH LOGIN command from EGX the response is correct from the smtp server, then EGX300 must continue with USER: "!@#$%" command where "!@#$%" must be an encrypted string, not the clear email address text as above.

Also, just in case you will pass this authentication step, you may double check the user name, it seems to be padded with extra characters at the end ����������

Anyway, your email export is failing before user and password validation step.

Is that provider's tech support able to support you?Which EGX firmware and DiskUpdate versions do you have?