Gateways and Energy Servers
Schneider Electric support forum to share knowledge about product selection, installation and troubleshooting for EcoStruxure Panel Server, PowerTag, Com'X, Link150…
User | Count |
---|---|
82 | |
46 | |
28 | |
28 |
Link copied. Please paste this link to share this article on your social media post.
Hi all,
I got from L1 support a phenomem with the dashboard which we cannot explain. . However a customer send us two snapshots which they normally use for reporting:
Snapshot A taken on 17/12/2014
Snapshot B taken on 02/01/2015
Normally you would expect that the kWh consumption realized in a month would be the same when you are creating a dashboard
Here you can clearly see that some previous months clearly are different between the two snapshots. For example
July :
August
Anyone had this before or if this is known...what would be the answer to the customer?
Thanks in advance
Jun
Posted: 2015-03-25 03:41 AM
Link copied. Please paste this link to share this article on your social media post.
Hello Jun
Could you please tell me where does this screen come from ?
Is it an EGX300 custom page ?
Which version ?
Regards
Jef
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
EGX300 Version 4.400 Firmware is in final test and will be released early next week.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.