Gateways and Energy Servers
Schneider Electric support forum to share knowledge about product selection, installation and troubleshooting for EcoStruxure Panel Server, PowerTag, Com'X, Link150…
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Ok, got this to work,
The Comx 200 rejects the upload only username and password for some reason, when I entered the read/write ftp upload username and password it worked, guess the Comx needs read write access.
Robbie
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Ok so this fix worked for one site but now I am having timeout issues with the Comx on another site. Has anyone been experiencing timeout issues, and is there a fix? Is it a problem with customers network? the site is based in Northern Ireland
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Hello Robbie,
To help understand the issue, I would propose to submit this issue to technical support: global-ems-solutions-support@schneider-electric.com.
You could also ensure the latest firmware to see if you still see the timeout issue:
James
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logged: case no 12665372, could perhaps be an older version of the firmware, will try with new firmware.
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We found the cause, we tried a new sim card, had the same issue, however when we opened the panel where the sim card sits, it didn't sit very well in the slot. We re-inserted the sim, and left the panel open. This established a connection to the ftp server. Maybe a slight design fault with the ComX? Its not a perfect solution but its now working, for anyone experiencing these issues please read the thread, these are probably the reasons why the Comx does not connect to the FTP server.
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Hi Robbie,
I'm the Offer Quality Leader for COM'X200, I'd like to know if the connection issue is on the GPRS modem or on the SIM card only ? Can you send a photo, please ?
Thanks
Catherine
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