ComX 200 Issues

[sesa301575]

I can get the ComX to connect to the server and start publication, but if fails at the point of uploading data. It seems to me that the user login and password is being rejected even though they are correct?  Firmware already been installed. Data is being sent by GPRS. Anyone any ideas?

Robbie

[sesa301575]

Ok, got this to work,

The Comx 200 rejects the upload only username and password for some reason, when I entered the read/write ftp upload username and password it worked, guess the Comx needs read write access.

Robbie

[sesa301575]

Ok so this fix worked for one site but now I am having timeout issues with the Comx on another site. Has anyone been experiencing timeout issues, and is there a fix? Is it a problem with customers network? the site is based in Northern Ireland

[JamesJeanette]

Hello Robbie,

To help understand the issue, I would propose to submit this issue to technical support: global-ems-solutions-support@schneider-electric.com.

You could also ensure the latest firmware to see if you still see the timeout issue: 

James

[sesa301575]

logged: case no 12665372, could perhaps be an older version of the firmware, will try with new firmware.

[sesa301575]

We found the cause, we tried a new sim card, had the same issue, however when we opened the panel where the sim card sits, it didn't sit very well in the slot. We re-inserted the sim, and left the panel open. This established a connection to the ftp server. Maybe a slight design fault with the ComX?  Its not a perfect solution but its now working, for anyone experiencing these issues please read the thread, these are probably the reasons why the Comx does not connect to the FTP server.

[sesa11375]

Hi Robbie,

I'm the Offer Quality Leader for COM'X200, I'd like to know if  the connection issue is on the GPRS modem or on the SIM card only ? Can you send a photo, please ?

Thanks

Catherine