Com'X510 Firmware Upgrade to v6.5.4

solutions_iems- · ‎2020-01-09

Yesterday, I upgraded 7 no. Com'X510 from firmware v6.0.7 to v6.5.4 to resolve a reporting issue.

All of the Com'X went through the upgrade process and returned to the login page. However, upon logging back in, each Com'X would not load, stopping with a greyed out page and "Pending Request 1".

Please can you advise whether there is a known issue with this upgrade?

Thanks

Randi_Dolan · ‎2020-01-09

Hi,

So, we do see this issue using Microsoft Explorer 11. We do not see this issue using Chrome. Which browser are you using?

Thanks,

Randi

See Answer In Context

Randi_Dolan · ‎2020-01-09

Hi,

We have not seen this issue when upgrading from 6.0.7 to 6.5.4. Resetting the browser cache may remedy this issue.

Regards,

Randi

Randi_Dolan · ‎2020-01-09

Hi,

So, we do see this issue using Microsoft Explorer 11. We do not see this issue using Chrome. Which browser are you using?

Thanks,

Randi

solutions_iems- · ‎2020-01-10

Randi

The client PC is using IE11 (v11.1.17134.0) and clearing the cache has made no difference - the Com'X still "stalls" at Pending Request 1.

Unfortunately, due to security protocol, this client PC does not have internet access but I have asked my customer to download a copy of Chrome from another source and install it on the client PC to see if this resolves the issue.

Thanks for the support so far.

Iain

solutions_iems- · ‎2020-01-31

I've finally changed the browser to Chrome and all is working well again 🙂