Gateways and Energy Servers
Schneider Electric support forum to share knowledge about product selection, installation and troubleshooting for EcoStruxure Panel Server, PowerTag, Com'X, Link150…
User | Count |
---|---|
82 | |
46 | |
28 | |
28 |
Link copied. Please paste this link to share this article on your social media post.
FYI on the plug-in modem module for the ComX units.
TELCO's in the AU region are in the process of shutting down the 2G phone network over the next 6 months.
The EBXA-GPRS modem currently sold in AUS in only suitable for 2G.
EBXA-GPRS is a serial type modem that requires the ComX firmware to natively support any modem plugged into it (as the ComX unit does not support loading of 3rd party USB drivers).
Attached document has recommendations for alternatives, all using Ethernet connectivity.
All suggestions also employ external antenna or external modem/router/ etc to negate any loss/limitation of reception signal if the ComX unit is installed into a metal enclosure.
Posted: 2016-12-22 09:35 AM
Link copied. Please paste this link to share this article on your social media post.
Hi Brett,
Thanks for posting this. Because each region has different needs and requirements, we are currently having the countries choose which modems they recommend for users in their area. These modems that the Com'X connects to via Ethernet have very low risk of causing any installation issues. However, since the countries are the ones recommending specific modems, I want to point out that the Com'X team has not done verification on each selected modem type.
Best Regards,
Colton Peltier
Link copied. Please paste this link to share this article on your social media post.
Also there is a cost factor considering the previous plug-in serial modem (EBXA-GPRS) was fairly cheap.
Our preference is for the ethernet type connection so that the modem can be remote located easier
(mounted external to the metal distribution board the ComX unit typicalyl is installed in).
The flexibility of being able to mount your "ethernet modem" somewhere else in the plantroom is a huge benefit to increasing your modem signal reception.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.