Add wireless devices: The device does not support current functionality. Please try again with latest firmware.

[Breina]

Hi,

Firmware Revision: 001.008.000

Hardware Revision: 001.000.000

I am failing to connect my PowerTags to my PAS600L.

In the EcoStruxture Power Commission software, when clicking 'Wireless Devices', the following error message shows up in the top right:

When discovering wireless devices through the web page, it never finds any.

The system logs show Zigbee failing. Please find the full log attached.

2023-11-18T13:36:18+00:00 ERR zigbee.extension[1957]: [1980695328][ZigbeeNetworkManagerComponentImpl::ZigbeeActionService] Wait: Zab action failed, action=0x02, error=4294967295
2023-11-18T13:36:18+00:00 ERR zigbee.extension[1957]: [1980695328][gx.zigbee.network.manager.component] ZigbeeNetworkService::UpdateZNP OpenNetwork failed
2023-11-18T13:36:18+00:00 ERR zigbee.extension[1957]: [1980695328][ForumExtension::ZnpImpl] StartUpdate failed (GxStatus -1) to update ZNP
2023-11-18T13:36:18+00:00 ERR zigbee.extension[1957]: [1980695328][ZigbeeHandler] InitializeWithWirelessEnabled: Failed to start ZNP update (StatusCode 1)
2023-11-18T13:36:18+00:00 ERR zigbee.extension[1957]: [1980695328][ForumExtension::HandlerService] Start: Failed to Initialize zigbee handler (StatusCode 1)
2023-11-18T13:36:18+00:00 INFO zigbee.extension[1957]: [1980695328][HealthStateMqttClient] Publish Health State Subsystem 'zigbee:419' level=WARNING(4)
2023-11-18T13:36:18+00:00 INFO zigbee.extension[1957]: [1959784736][Threading::ThreadsWatcher] Stop watch EventHandler
2023-11-18T13:36:18+00:00 INFO zigbee.extension[1957]: [1940906272][Threading::ThreadsWatcher] TaskWatch Stopped
2023-11-18T13:36:18+00:00 INFO zigbee.extension[1957]: [1980695328][ForumExtension::HandlerService] Stop
2023-11-18T13:36:18+00:00 ERR zigbee.extension[1957]: [1980695328][Application] D-Bus service thread exit on error, status = 1
2023-11-18T13:36:18+00:00 INFO zigbee.extension[1957]: [1980695328][HealthStateMqttClient] Publish Health State Subsystem 'com.se.extension.zigbee' level=WARNING(4)
2023-11-18T13:36:19+00:00 INFO hmi.extension[1590]: [1944056096][Forum.Extension.Hmi] Subsystem Health State Update, id com.se.extension.zigbee, level WARNING(4), Health State from Nominal -> Degraded
2023-11-18T13:36:19+00:00 INFO hmi.extension[1590]: [1944056096][Forum.Extension.Hmi] Device Health State Update: from Nominal to Degraded
2023-11-18T13:36:19+00:00 INFO mosquitto[1519]: 1700314579: Client com.se.extension.zigbee disconnected.
2023-11-18T13:36:19+00:00 INFO zigbee.extension[1957]: [1980695328][Application] Thread shutdown.
2023-11-18T13:36:19+00:00 INFO zigbee.extension[1957]: [1980695328][DeviceManager::Task::TaskExecutor] Stop thread already stopped
2023-11-18T13:36:19+00:00 NOTICE systemd[1]: com.se.extension.zigbee.service: Main process exited, code=exited, status=1/FAILURE
2023-11-18T13:36:19+00:00 WARNING systemd[1]: com.se.extension.zigbee.service: Failed with result 'exit-code'.

This error also prevents me from making a backup file.

Is there anything I can do about this?

Thanks for any help!

Kind regards,

Brecht

[Eric_HAVAS · Accepted solution]

Hello @Breina 
This forum is not dedicated to technical support purpose.
Customer Care Channel is the official way to get support on technical subjects.
Nevertheless, I will contact you with direct messages of this forum to get more info on the issue encountered.