Acti9 EL D

[dpellegrin_mans]

Hi all

When I try to connect to the Webpage of the Acti9 to make a Firmware Upgrade, the webpage crash and I get the following error on the webpage:

404 not found

Note that the device replies to PING command

Consequently there is no way to connect to the device and perform a firmware upgrade.

Any advise please?

Didier

[Romain_Polette]

Hello @dpellegrin_mans ,

Are you sure this is a Smartlink EL D ? EL D is dedicated to Cloud Connection (FESB) and I do not think there is embedded web pages for this gateway.

This product must be commissioned with the mobile app eSetup.

Regards, 

[dpellegrin_mans]

@Romain_Polette thank you for the reply.

Yes it is Smartlink EL D. 

What do you mean by  FESB?

When I try to connect via Bluetooth via eSetup, twice the appt asks me to pair with the Smartlink EL D, and twice I click on OK.

But I did not succeed to connect via Bluetooth, is the issue with the device or with my mobile?

The error displays on eSetup is: An error occurred during configuration

[Romain_Polette]

Hello @dpellegrin_mans 

FESB = Facility Expert for Small Business.

We are not supporting this gateway. This is supported by Home and Distrib.

You need to open a tech support ticket.

Regards,