Gateway FAQ

You can find the Gateway serial number in the Gateway user interface or in IT Expert. Gateway Log in to your EcoStruxure IT Gateway (https://<gateway-IP>) Go to Settings > About to see the serial number.  GW18_serial_number_360021554533.PNG IT Expert Log in to ITE. Go to Administration > Gateways. ITE_gateway_serial_number_360021554533.JPG

This article pertains to Gateway versions 1.7.0 and older. See this article for versions 1.8.1 and later. Log in to your EcoStruxure IT Gateway. Click the menu icon, then Discovery. Gateway_discovery_360016408914.png Click Create Discovery. Gateway_create_discovery_360016408914.JPG In Device Discovery, select the Advanced option, and select the device family that matches your device: Device type: Crac Device vendor: Uniflair Device family: Aquascroll, Ug40mp40_imperial, Ug40mp40_metric Enter the IP address of the device, and select SNMPv1 or SNMPv3. Specify the IP address, and select SNMPv1 or SNMPv3. For SNMPv1, specify the Read community name (public is default), the Write community name (private is default), and the port, (161 is default). For SNMPv3, specify the Username, Authentication type (MD5 or SHA), Authentication password, Encryption type (DES, DES3, AES128, AES192, AES256), Encryption password, and Port (161 is default). Run the discovery. Note: Advanced discovery is necessary for only the specific devices listed in this option.

The discovery log can provide reasons a device discovery failed. Provide the log to technical support for further assistance. Click the Discovery log link after you run a discovery. Otherwise: Log in to EcoStruxure IT Gateway. Go to Device discovery.  Click Discovery log. GW18_discover_devices_1_360006606518.png   GW18_discovery_log_360006606518.PNG

Both the EcoStruxure IT Gateway software installed on a server and the EcoStruxure IT Gateway appliance can be used to monitor devices across multiple network interfaces. This includes incorporating the Gateway into an existing DCE deployment to monitor devices on the DCE private LAN.  Gateway appliance The Gateway Appliance has dual network ports. It can be used exclusively on the public network connection, or also be connected to a secondary private network. The Gateway appliance includes DHCP server functionality on the secondary network, similar to the DCE server. There must be only one DHCP source a given network. If you connect the Gateway appliance's secondary network to a network that is already serviced by a DHCP source, be sure to follow the documentation on Managing DHCP on the Gateway appliance to disable the Gateway appliance's DHCP server.  Installed Gateway software The Gateway can discover equipment connected to any of the network adapters on the system running the Gateway software. The installed Gateway software does not provide DHCP server functionality. If your private network has no DHCP source, you must install and configure a DHCP server on that subnet. If you need to add an additional network adapter to a system that is already running the Gateway, you must restart the Gateway software before the new adapter will be recognized by the software.

Gateway appliance version 1.10 and newer Yes. You can change the default settings from the Gateway appliance private network user interface. See EcoStruxure IT Gateway appliance installation and setup - version 1.10 and newer Gateway appliance version 1.9 and older No. The Gateway appliance private LAN subnet must be 198.168.x.x. The IP address for the Gateway appliance is 192.168.0.1 by default. You must contact support to change the Gateway appliance private LAN subnet to anything other than 192.168.x.x. DO NOT USE WEBMIN TO CHANGE THE SUBNET FOR THE GATEWAY APPLIANCE PRIVATE LAN  If you connect to Webmin on the private LAN and change the Gateway appliance IP address to a subnet other than 192.168.x.x, you will be locked out of Webmin, and completely locked out of the Gateway appliance. You must then call support to reset your appliance.

Yes. The EcoStruxure IT Gateway can discover APC EcoStruxure Ready Smart-UPS that use a Network Management Card via SNMPv1 or SNMPv3. You also can connect your EcoStruxure Ready Smart-UPS directly to EcoStruxure IT using the SmartConnect port. Features are limited. See Discovering EcoStruxure Ready Smart-UPS in the Gateway See Monitoring APC Smart-UPS with SmartConnect in EcoStruxure IT