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"Fatal Error - System level exception thrown"

EcoStruxure Power Design Forum

Collaborate with your peers on Electrical Network Design and Calculation Software(Ecodial, Electrical Calculation Tools) - ask questions and get answers from Schneider Electric experts and peers. Share your experience.

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Giulius
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2505

"Fatal Error - System level exception thrown"

Hi,

 

I upgrade the OS of my PC from Windows 7 to Windows 10 Pro 64 Bits.

 

After installed Ecodial 4.9.7 (the lastest) i get an error when launching: "Fatal error - System level exception thrown". What could be? It works fine with Windows 7.

 

 

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Accepted Solutions
Genghiz
Lt. Commander Lt. Commander
Lt. Commander
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2493

Re: "Fatal Error - System level exception thrown"

Hello Giulius, 

 

Thanks for your confirmation, that the application is working fine now. 

Yes the .NET Framework is essential for the Ecodial application to work well. 

 

Thanks for using and exploring the application.

 

Regards, 

Team - Ecodial and Expert Support

See Answer In Context

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5 Replies 5
Giulius
Cadet
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2502

Re: "Fatal Error - System level exception thrown"

Solved! I installed Framework 3.5 and the program runs fine.

 

Sorry

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Genghiz
Lt. Commander Lt. Commander
Lt. Commander
0 Likes
0
2494

Re: "Fatal Error - System level exception thrown"

Hello Giulius, 

 

Thanks for your confirmation, that the application is working fine now. 

Yes the .NET Framework is essential for the Ecodial application to work well. 

 

Thanks for using and exploring the application.

 

Regards, 

Team - Ecodial and Expert Support

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ELMEBROUK
Cadet
Cadet
0 Likes
2
1068

Re: "Fatal Error - System level exception thrown"

Hello ,

I have a same problem with my new PC THINKPAD T14s

I have instaled the EcoStruxure Power Design - Ecodial 4.9.7 today and  when i run the software i have this message

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Genghiz
Lt. Commander Lt. Commander
Lt. Commander
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0
1055

Re: "Fatal Error - System level exception thrown"

Hello

Greetings for the day.!

Thanks for reach us through the FORUM

 

Scenario 1:

 

For the good working of EcoStruxure Power Design - Ecodial, the .Net Framework is essential. So kindly please check the availability of the .Net framework at your New PC.

If not available, then kindly please install the same.

 

Scenario 2:

In some computers, the same should be already available and needs to be enabled.

As explained here…from the control panel.

 

Enable .NET 3.5 from Control PanelEnable .NET 3.5 from Control Panel

 

Please feel free to comeback to the forum; if the provided suggestions are not meeting/resolving your situations.

 

Thanks & Regards,

Team - Ecodial Expert Support

 

 

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Genghiz
Lt. Commander Lt. Commander
Lt. Commander
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1042

Re: "Fatal Error - System level exception thrown"

Hello Mr. Mebrouk, 

 

Greetings for the day! and sorry to followup. 

We hope, with the provided suggestions; you were able to overcome the situation.

 

Regards,

Team-Ecodial Expert Support.

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