Subprocessors and Subcontractors for EcoStruxure IT

JLehr · ‎2023-11-14

To support the delivery of EcoStruxure IT services, Schneider Electric uses subprocessors that may store and process personal data on users and subscribers to EcoStruxure IT services cloud solutions.

Subprocessors Personal Data

Entity name	Purpose	Entity country
Auth0	Auth0 provides a universal authentication and authorization platform for web and mobile. EcoStruxure IT uses Auth0 as identity provider. For this purpose user name, e-mail, telephone number, IP address and login log information are stored in Auth0.	USA
Cloudflare	Cloudflare provides a global content delivery network, web application firewall and protection from distributed denial of service attack. EcoStruxure IT uses Cloudflare to protect the service against malicious attacks.	Global
Google	Google provides address lookups. EcoStruxure IT uses Google to do address lookups when adding new locations.	Global
MapTiler	MapTiler provides customizable maps. EcoStruxure IT uses MapTiler to show maps to users of customer locations. MapTiler is supported by OpenStreetMap.	Switzerland
Segment	Segment is a single platform that collects, stores and routes user data to other tools. EcoStruxure IT uses segment to route analytics and event tracking of user behaviour to Totango. For that purpose Segment stores the name, e-mail, and IP address of the user.	USA
SendGrid	SendGrid is an e-mail service provider. EcoStruxure IT uses SendGrid to send invitations, machine data reports, and password resets. For logging purposes SendGrid stores e-mail address and information on whether the e-mail has been delivered and opened.	USA
Totango	Totango Inc. provide customer success software. EcoStruxure IT uses Totango to gain insights and analytics on customer behaviour and adaption as well as to send newsletters and updates to users. Totango stores e-mails and phone numbers of users.	USA
Twilio, Inc.	The EcoStruxure IT uses Twilio to send authentication tokens to end-users who have chosen SMS based two-factor authentication. For this purpose Twilio has access to the users telephone number in order to send authentication tokens via SMS. Twilio is also used to send alarm push notifications. For this purpose Twilio has access to the content of the alarm notification.	USA
Salesforce	Salesforce provides cloud-based customer support services. EcoStruxure IT uses Salesforce as a ticketing system for registering customer incidents. For that purpose Salesforce has access to and stores company/account name, names of users, e-mail, phone number, and information on incidents (alarms and ticket updates).	USA
Slack	Slack is an instant messaging program used for organizational communication. EcoStruxure IT uses Slack to publish customer feedback. For that purpose Slack stores company/account names, names of users, and subscription information.	USA