service is starting grab a cup of coffee

[DCIM_Support]

This question was originally posted on DCIM Support by Krista Flynn on 2017-08-10

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I am receiving the a splash screen stating "Service is starting.  Grab a cup of coffee and we'll be ready in a minute" when trying to access the DCO.  I have tried HTTPS:// with the IP and the FQDN.   Has anyone found a solution besides the one that I found that stated to use the server name instead of the IP? 

(CID:123346836)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2017-08-10

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Hello Krista.

Are you able to logon to your DCO server's webmin interface at https://<dco-server-ip>:10000/ and check the status page to confirm whether DCO services are running?

Which version of DCO are you running?

Regards

Greg Sterling

(CID:123346849)

[DCIM_Support]

This comment was originally posted on DCIM Support by Krista Flynn on 2017-08-10

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Thanks for your quick response.  I am new to the application, so please bear with me.  I am able to login to webmin.  We are running DCO ver. 8.0.4.  I have attempted to check the status by clicking on "Status" under "StruxureWare DC Operation" but every time I click on that it brings up the Setup page.

(CID:123346875)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2017-08-10

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You mention you clicked the "status" item (highlighted below) and you see the setup page?

If you select the "system information" item also highlighted above, are the memory and local disk space entries (circled above) showing values which meet the system requirements for your DCO server?

Is your server newly installed or had it been running for a while and it has recently stopped?

We may need you to click the "download log files" (a few entries above the status link) so we can check the log entries to see what has gone wrong.

Regards

Greg Sterling

(CID:123346878)

[DCIM_Support]

This comment was originally posted on DCIM Support by Krista Flynn on 2017-08-10

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After poking around, I don't believe that this application has been completely setup.  I'm checking with the folks that did the install on our end.  That could definitely be my problem.

(CID:123346881)

[DCIM_Support]

This comment was originally posted on DCIM Support by Krista Flynn on 2017-08-10

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It is a brand new install.  I am able to view the system info.  When I click on download log files it brings me right to the setup.  I don't think that it was completely configured.

(CID:123346883)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2017-08-10

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I agree. Is this a centos installation or redhat?

Greg

(CID:123346885)

[DCIM_Support]

This comment was originally posted on DCIM Support by Krista Flynn on 2017-08-10

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centos

(CID:123346887)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2017-08-10

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Based on what you're describing it does seem like something is not setup correctly.

Greg

(CID:123346901)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2017-08-11

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Hi Krista,
I'm also agree with Greg, that based on the description it appears something is not setup correctly. Particularly, when you are prompted/forwarded to the setup page it appears that during the initial installation you might have chosen a cluster installation (and now the full cluster setup seems to be not completed yet). So if the intention is to have an stand-alone server, then you would need to re-install the software, but during the installation select "Install Standalone":

For system recommendations please see the following page: System requirements

I would also recommend installing the latest version (currently DCO 8.1).

Kind regards

(CID:123347500)

[DCIM_Support]

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