problem adding a netbotz 570 to ecostruxure it

[cristian]

Hello team,

our partner is triyng to add a netbotz 570 to the ecostruxure it and 570s were installed that do not want to enter
 the Gateway…. as you tell us they only support Netbotz connections and we tried to get the SMNP out of it but 
nothing happens...

 
Here I attach errors from the GW (that our DCE does not report ...) first it is seen with SNMP and then
 without, the credentials are the same that we use to connect directly with the Netbotz client.

what are they missing to connect the netbotz to the ecostruxure it gateway?

i attached the imagges with information.

thanks in advance.

[Constantin]

Netbotz 570 don't respect SNMP protocol , You needed to create credential for your Netbotz or Netbotz family device.

You will found in attached a screenshot that can guide you.

[cristian]

Hello constantine ,

sorry it didnt solve the issue, we tried port 80 and 443 too and creating the SCP access too.. we could add a netbotz 750 but this one for some reason no.

[Anonymous user]

@cristian 

I am just wondering if the username and password you used is for the web access or using the Advanced view credentials?

[Constantin]

This is the username and password used with advanced view with administrator privilege. By default the username and password is apc. Valid only for the Netbotz 450 550 570. Only the latest firmware version 4.7.0 can communicate on Port 443. What is the Firmware version of your Netbotz 570. If you want you can make a backup of the Netbotz data and run configreset to reset everything and restart the discovery. Looking forward to your return.

Regards!

[cristian]

Hello,

where can i find the firmware 4.7.0 ?

[cristian]

Hello,

well we tried again with port 80 as our firmware is 4.6.4 , the credentials are the same that we use in advanced view, we checked entering advanced view too, so the credentials are good,  we created again the netbotz protocol and try discover the netbotz with this created netbotz protocol ...but not luck.....and i attach photos of the errors that ecostruxure it says in the discovering.

can we try something else before reset it?

thanks in advance.

[Constantin]

If it is not too urgent I will return to the office in 13 days I will be able to give you a feedback after simulations with the Netbotz 570 and the gateway.

[cristian]

Hello,

i wonder if you have some advance of this case or you need some another info?

thanks in advance.

[Constantin]

Hello Christian

This morning i applied the process to add Netbotz and is OK. If you want i will write a process to do a reset on your appliance.

Regards!

[cristian]

Hello,

yes please, we can try that.

[Constantin · Accepted solution]

Hi Christian

Kindly in attached file to reset your Appliance. Let me know the result.

Regards!

[cristian]

Hello,

we did the reset but nothing changed , do you have the firmware that you mentioned to see if we can solve this ? or what else can we try?

thanks in advance.