password recovery

[DCIM_Support]

hi,

I have lost the user name & password of DCE. My client has nothing regarding this. kindly help me for resolving that issue.  

(CID:116920009)

[DCIM_Support]

Dear John,

Please refer the below thread and see if it helps. 

https://dcimsupport.apc.com/questions/93914115/forgot-dce-client-login-password?queryString=DCE%20Pa...

Regards,

Bala

(CID:116920023)

[DCIM_Support]

Hi Balaraman Jagadeesan,

Your help link does not work, did you check?

With best regards.

(CID:116920057)

[DCIM_Support]

Oops! Here are the instruction to reset the client default password for DCE. These instructions will work on any version of StruxureWare Data Center Expert 5.1 of higher.

1. Hook up monitor/keyboard to ISXC or setup hyperterminal serial session.

2. Reboot ISXC (by cycling power)

3. Login within 5 minutes of ISXC reboot with the following username/password:
username: apcreset
password: apc

4. Follow instructions when prompted to reset apc admin user to factory defaults (i.e. apc/apc)

5.Login to the Central client with the apc/apc as admin user/password,  goto  Settings-Users and Device Group Access to change the Central's user and password specifically.

(CID:116920100)

[DCIM_Support]

Hi johnhill7900,

Please try using the community forum search tool 😀. For example, here is a ready and proven solution: . And in more detail: .

I am always glad to help.

(CID:116920026)

[DCIM_Support]

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