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netbotz SMTP configuration problem

EcoStruxure IT forum

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netbotz SMTP configuration problem

This question was originally posted on DCIM Support by Erhan Yasar on 2019-07-16


Hello everyone,

I have a problem with netbotz SMTP configuration. I configured DCE SMTP and it works fine. However, netbotz configuration doesn't pass the SNMP test. They have the same configuration. We also tested with different SMTP server name. 

This is an urgent matter for our customer so I would appriciate if you can solve this issue as soon as possible. 

(CID:147195498)


Accepted Solutions
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Re: netbotz SMTP configuration problem

This answer was originally posted on DCIM Support by Justine Chester on 2019-07-17


Hi Erhan,

Thank you for your update.

 

Netbotz v3 appliances (e.g. NBRK0451) are configured through the Advanced View software.

From the Advanced View software, click the Email Server icon, and on the "email server configuration" window, provide the details similar to the details that set in the screenshot that you have provided (see image below).

Once all the needed fields are populated, click the test email server button and provide the test recipient email to check if it is working. If the test email failed, please share us a copy of the appliance log (From the Menu Bar->Tools->Appliance Log) by copying and pasting its content to a text file and sharing to us so we can have it reviewed.

 

The appliance log contains the needed email error codes that will narrow down the reason why your email does not push through.

 

I hope this helps.

 

Regards,

Justine.

(CID:147195766)

See Answer In Context

6 Replies 6
DCIM_Support
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Re: netbotz SMTP configuration problem

This comment was originally posted on DCIM Support by Justine Chester on 2019-07-16


Hi Erhan,

 

Good day!

 

Would you be able to tell us which Netbotz model are you trying to setup with? 

 

Netbotz email configuration depends on the appliance being used, and providing us this info should help us identify which set of instructions apply to you.

 

We will wait for your update.

 

Regards,

 

Justine

(CID:147195515)

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Re: netbotz SMTP configuration problem

This comment was originally posted on DCIM Support by Erhan Yasar on 2019-07-16


Hi Justine,

I am trying to setup NetBotz Rack Monitor 450 (NBRK0451).

Best regards,

(CID:147195650)

DCIM_Support
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Re: netbotz SMTP configuration problem

This answer was originally posted on DCIM Support by Justine Chester on 2019-07-17


Hi Erhan,

Thank you for your update.

 

Netbotz v3 appliances (e.g. NBRK0451) are configured through the Advanced View software.

From the Advanced View software, click the Email Server icon, and on the "email server configuration" window, provide the details similar to the details that set in the screenshot that you have provided (see image below).

Once all the needed fields are populated, click the test email server button and provide the test recipient email to check if it is working. If the test email failed, please share us a copy of the appliance log (From the Menu Bar->Tools->Appliance Log) by copying and pasting its content to a text file and sharing to us so we can have it reviewed.

 

The appliance log contains the needed email error codes that will narrow down the reason why your email does not push through.

 

I hope this helps.

 

Regards,

Justine.

(CID:147195766)

DCIM_Support
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Re: netbotz SMTP configuration problem

This comment was originally posted on DCIM Support by spezialist on 2019-09-22


Dear Erhan Yasar,

Please tell us, were you able to solve your problem or not?

With respect.

(CID:148772006)

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Re: netbotz SMTP configuration problem

This comment was originally posted on DCIM Support by Erhan Yasar on 2019-09-23


Hi spezialist, 

Problem has been solved. IT must be configured with Advanced View. Thanks for your help,

(CID:148772128)

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🔒 Closed

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