netbotz 570

[DCIM_Support]

This question was originally posted on DCIM Support by Michael Busch on 2018-12-02

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I get a reboot every 5 to 6 seconds when starting my netbotz 570 showing:

U-Boot 1.1.4 (Aug 27 2014 - 14:13:56)

MPC8248 Reset Status: Software Watchdog, External Soft, External Hard

MPC8248 Clock Configuration

 - Bus-to-Core Mult 3x, VCO Div 4, 60x Bus Freq  16-50 , Core Freq  50-150

 - dfbrg 0, corecnf 0x10, busdf 3, cpmdf 1, plldf 0, pllmf 3

 - vco_out  400000000, scc_clk  100000000, brg_clk  100000000

 - cpu_clk  300000000, cpm_clk  200000000, bus_clk  100000000

 - pci_clk   33333333

CPU:   MPC8248 (HiP7 Rev 14, Mask 1.0 1K50M) at 300 MHz

       Watchdog enabled

I2C:   ready

DRAM:  128 MB

FLASH: 64 MB

How do I recover from this error which showed up during normal operation.

Any idear how to get out of this routine?

(CID:137106448)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2018-12-09

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Dear Michael Busch ,

Is your device under warranty?

A similar problem (the endless reboot of the NetBotz appliance) is discussed in topic . And I think the best solution is to contact local =SE= techsupport.

With respect.

(CID:137109184)

[DCIM_Support]

This answer was originally posted on DCIM Support by Michael Busch on 2018-12-10

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Device is not under warranty - first one that showed that problem died within weeks after installation this one now actualy worked for 2,5 years and did show this effect.  I wonder how one can recover this device as it seams to have lost it's Bios or Disk to boot correctly.

Local Support is not realy helpfull - they say dump it and buy new - do not like such mechanisems to repair a device.

(CID:137110015)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-01-05

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Dear Michael Busch ,

Please tell us if you could solve your problem or not?

With respect.

(CID:137729898)

[DCIM_Support]

This comment was originally posted on DCIM Support by Michael Busch on 2019-01-07

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Good moring

NO it has NOT been solved - and as explained before there is no maintenance contract on this device.

As this is the second device I am experiancing this problem (first one after 1 week using it) I do not understand that there is no way to reset the device into a working state. It must be very inefficent for APC to get these devices returned and ship new devices out every time something like this happens.

(CID:137730039)

[DCIM_Support]

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