Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84749members
354179posts

login.ecostruxureit.com login without Two Factor Authentication?

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

Solved
JSmith
Lieutenant
Lieutenant
0 Likes
3
1058

login.ecostruxureit.com login without Two Factor Authentication?

I am not sure where to post or ask about this. But the old forum location https://login.ecostruxureit.com to download DCE/DCO now uses Two Factor Authentication. I HAVE to enter in a phone number or use a cell phone based Authentication app. There are no other choices.

 

Why? And why can't you provide a code to an email? I do not want to provide my cell phone number or use one of the Authentication apps. If those are the only options, how can I get my updated versions of software?

 

Any advice? Any way to add another way to get a code? via email or have an automated system which calls my physical phone and gives me a code verbally?

 

Regards,

 

J

Regards,

J
Tags (1)

Accepted Solutions
Jef
Captain Captain
Captain
0 Likes
2
1025

Re: login.ecostruxureit.com login without Two Factor Authentication?

Hi J.

That location/web site (https://login.ecostruxureit.com and https://ecostruxureit.com/) is for EcoStruxure IT related products, and has never been used to provide DCO/DCE related downloads.

 

For the time being below is the phone number & email form to get in touch with the team that can provide DCO/DCE download links (assuming you have a valid support contact):


Phone Number:
http://www.apc.com/support/contact/

Email:
https://www.apc.com/support/contact/ask_apc.cfm

 

Kind regards,
Jef

See Answer In Context

Tags (1)
3 Replies 3
Jef
Captain Captain
Captain
0 Likes
2
1026

Re: login.ecostruxureit.com login without Two Factor Authentication?

Hi J.

That location/web site (https://login.ecostruxureit.com and https://ecostruxureit.com/) is for EcoStruxure IT related products, and has never been used to provide DCO/DCE related downloads.

 

For the time being below is the phone number & email form to get in touch with the team that can provide DCO/DCE download links (assuming you have a valid support contact):


Phone Number:
http://www.apc.com/support/contact/

Email:
https://www.apc.com/support/contact/ask_apc.cfm

 

Kind regards,
Jef

Tags (1)
Cory_McDonald
Lieutenant Lieutenant
Lieutenant
0 Likes
1
1020

Re: login.ecostruxureit.com login without Two Factor Authentication?

Hello @JSmith,

 

The only currently available options are those that are presented to you at the time you register your account.  I have passed over your feedback to product management so they are aware of your concerns.

 

As an FYI to all, dcimsupport.ecostruxureit.com uses the same set of login credentials as ecostruxureit.com, both logging in via the login.ecostruxureit.com signin/signup page.

 

If you were looking to access upgrade downloads for DCE/DCO, we are currently working on this feature, and expect it to be released soon.  If these are the downloads that you are inquiring about, and you do not want to utilize your cell phone number (SMS) or install an app on your cell phone for Authenticating, you will need to contact technical support each time you wish to access the current upgrade links. 

 

As @Jef responded with, you will need to work through local technical support for the time-being to access upgrade files for DCE/DCO.  They will guide you through the proper way to access upgrade files that is available at the time you request them.

 

Disclaimer:  Access to upgrade links via the Help Center will only be available to customers located within North America.

 

Regards,

Cory

 

 

Tags (1)
JSmith
Lieutenant
Lieutenant
0 Likes
0
1010

Re: login.ecostruxureit.com login without Two Factor Authentication?

Appreciate your reply's. I was under the impression that website was the replacement to the old one and did have the ability to download the updated files. 

 

I will contact my rep and work that way to get the updated files.

 

Regards,

 

J

Regards,

J
Tags (1)