Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84861members
354338posts

Virtual temperature sensor value disappearing

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

Frowndon
Ensign
Ensign

Virtual temperature sensor value disappearing

Hello,

 

I have setup virtual temperature sensors as an over lay on a data centre floor layout.

 
 

 

In map settings "show value is ticked" and on initial setup values were displayed for each virtual sensor..

 

 

The next day only some of the sensors have the value displayedCapture.PNG

 

When you re-select each sensor in "Map label settings" the values re-appear but disappear again when you save.

 

The value is there if you hover the cursor over the sensor.

 

Any thoughts?

 

Regards,

Brendan.

3 Replies 3
Valentin_Kozlov
Lieutenant Lieutenant
Lieutenant
0 Likes
2
855

Re: Virtual temperature sensor value disappearing

Hi Brendan!

 

Check time settings on your Netbotz (I suppose that you use Netbotz because of virtual sensors :))

Date and time should be close to date and time configured on DCE server.

Good practice is to set up similar NTP source for DCE and Netbotz or configure DCE to act as NTP for monitored devices.

Frowndon
Ensign
Ensign
0 Likes
1
844

Re: Virtual temperature sensor value disappearing

Hi @Valentin_Kozlov,

 

Thanks for your reply.

 

The physical sensors are connected to Sinetica Eagle-i boxes which are using the same NTP server settings as StruxtureWare.

 

In one case there are 8 physical temperature sensors connected to an Eagle-i box. I've made a virtual temperature sensor for each physical sensor. Half of them show values and half don't.

 

Regards,

Brendan.

Frowndon
Ensign
Ensign

Re: Virtual temperature sensor value disappearing

Hi,

 

I have found a solution but it's not very practical.

 

If after a day of creating a virtual temperature sensor the value disappears you have to delete the sensor and recreated it again.

 

Eventually after a few days of doing this the value sticks.

 

Must be a bug in the system.

 

This has to be done early in the sensors life or you could loose a lot of historical data. 

 

Brendan.

Tags (1)