Important Announcement: Community Back to Full Functionality
Dear Members, we are thrilled to announce that our Community is back to full functionality and that posts publication is now enabled again! We appreciate your patience during the last weeks. Learn more about our Community Guidelines. Thank you, Schneider Electric Community Team.
EcoStruxure IT forum
Schneider Electric support forum about installation, configuration for Data Center Operation, Data Center Expert, EcoStruxure IT, NetBotz, DCIM, IT Advisor.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 12:47 PM
This question was originally posted on DCIM Support by Garry Priestland on 2018-10-12
I cannot get the gateway to discover an APC EMS part number AP9320. The scan log shows
"The EMS device was detected but is not supported"
Seems a bit odd that an APC device is not supported. Does this mean I have to request a DDF for it?
Regards
(CID:134683161)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 12:47 PM
This answer was originally posted on DCIM Support by Patrick Hesters on 2018-10-12
Hi Garry,
I think it is realted to the version of the gateway you are using.
What version are you using?
Kr,
Patrick
(CID:134683327)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 12:47 PM
This comment was originally posted on DCIM Support by Garry Priestland on 2018-10-12
Version 1.40. The latest version downloaded a couple of days ago
(CID:134683393)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 12:47 PM
This comment was originally posted on DCIM Support by spezialist on 2018-10-15
Dear Garry Priestland,
I am also interested in this problem: do you perform standard SNMP discovery in the EcoStruxure IT Gateway software (can you show a couple of screenshots with the parameters and results of discovering)?
With respect.
(CID:134683760)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 12:47 PM
This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-10-15
Dear Garry,
I would suggest you to submit a request for DDF. The message which you received after discovery of this device indicate that DDF is not yet available for this product to monitor on EcoStruxure IT gateway.
http://sxwhelpcenter.ecostruxureit.com/devices/create
Regards,
Bala
(CID:134683887)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 12:47 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.