Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Remote Operations Devices Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Remote Operations Devices Knowledge Base
      • Success Stories Corner
  • companyImpact

humidity sensors stopped reporting on report graph

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • EcoStruxure IT
  • EcoStruxure IT forum
  • humidity sensors stopped reporting on report graph
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we?ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Jef
Captain Jef Captain
76
APC_Steve
Commander APC_Steve Commander
54
gsterling
Commander gsterling Commander
49
Cory_McDonald
Lt. Commander Cory_McDonald Lt. Commander
15
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:58 PM

0 Likes
16
802
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:58 PM

humidity sensors stopped reporting on report graph

This question was originally posted on DCIM Support by Krista Flynn on 2018-05-22


(CID:131963884)

Labels
  • Labels:
  • Data Center Expert
  • NetBotz
Reply
  • All forum topics
  • Previous Topic
  • Next Topic
Replies 16
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:58 PM

0 Likes
0
802
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:58 PM

This comment was originally posted on DCIM Support by spezialist on 2018-05-23


Dear Krista Flynn,

Please show a screenshot of your problem. At what humidity value did the report stop?

With respect.

(CID:131964252)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:58 PM

0 Likes
0
802
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:58 PM

This comment was originally posted on DCIM Support by Krista Flynn on 2018-05-23


(CID:131966680)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:58 PM

0 Likes
0
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:58 PM

This comment was originally posted on DCIM Support by Krista Flynn on 2018-05-23


The last known value is listed in the screenshot.  Looks to be 14/15.  Sensors 1,3,4 are the sensors that stopped reporting humidity in the graphs.  I logged onto the NetBotz device and the status on them shows OK.  I also attached screenshot of current info when I hover over the NetBotz.

 

(CID:131966678)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:58 PM

0 Likes
0
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:58 PM

This comment was originally posted on DCIM Support by Krista Flynn on 2018-05-23


(CID:131966675)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:59 PM

0 Likes
10
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:59 PM

This answer was originally posted on DCIM Support by spezialist on 2018-05-23


Dear Krista Flynn,

I already reported this issue in my topic . Your issue is related to the minimum permissible relative humidity measured by the humidity sensor, which is connected to the NetBotz-4.x appliance.

Accordingly, until the relative humidity returns to normal limits, the sensor readings will not be available ☹️. Unfortunately, Schneider Electric's technical support on this issue did not answer anything...

With respect.

(CID:131964635)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:59 PM

In response to DCIM_Support
0 Likes
0
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:59 PM

This comment was originally posted on DCIM Support by Krista Flynn on 2018-05-23


Appreciate your response!   According to the sensor pod documentation the relative humidity listed is 10 to 90%.  I will continue to monitor it to confirm what you have already discovered.  Thanks!   

(CID:131964642)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:59 PM

In response to DCIM_Support
0 Likes
0
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:59 PM

This comment was originally posted on DCIM Support by spezialist on 2018-05-23


Dear Krista Flynn,

According to the sensor pod documentation the relative humidity listed is 10 to 90%.

As I mentioned in the above my post, min 14% RH – is a restriction on the NetBotz-4.x appliance, not the humidity sensor.

With respect.

(CID:131964655)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:59 PM

In response to DCIM_Support
0 Likes
0
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:59 PM

This comment was originally posted on DCIM Support by spezialist on 2018-05-29


Dear Krista Flynn,

Have you been able to solve your problem or not?

With respect.

(CID:131966686)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:59 PM

In response to DCIM_Support
0 Likes
0
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:59 PM

This comment was originally posted on DCIM Support by Krista Flynn on 2018-05-30


My sensors are still not reporting but it must be due to the fact that they are below a certain humidity %.  I'm just monitoring and waiting to see if the humidity rises in that location to see if the sensors start reporting/graphing again. 

(CID:131967327)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:59 PM

In response to DCIM_Support
0 Likes
0
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:59 PM

This comment was originally posted on DCIM Support by spezialist on 2018-05-30


Dear Krista Flynn,

If you have physical access to the humidity sensor(s), then you can just breathe on it for a few minutes to check it 😀. As a result, around this sensor, the humidity will increase greatly and you will see that it is working normally.

This is tested by me in practice 😀.

With respect.

(CID:131967336)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:59 PM

In response to DCIM_Support
0 Likes
0
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:59 PM

This comment was originally posted on DCIM Support by Krista Flynn on 2018-05-30


Thanks for the suggestion!  I don't have access to the device but I can get someone to run this test.  That's a great idea.

(CID:131967395)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:59 PM

In response to DCIM_Support
0 Likes
0
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:59 PM

This comment was originally posted on DCIM Support by spezialist on 2018-05-30


Ok, try and report the result 😀.

(CID:131967402)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 05:59 PM

In response to DCIM_Support
0 Likes
0
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 05:59 PM

This comment was originally posted on DCIM Support by Krista Flynn on 2018-05-30


I will.  It may take a few days as I have to coordinate it but I will keep you posted.

 

(CID:131967408)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:00 PM

In response to DCIM_Support
0 Likes
0
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 06:00 PM

This comment was originally posted on DCIM Support by Krista Flynn on 2018-06-11


I was able to have some test the sensors by temporarily raising the humidity by breathing on them to make sure that the sensors were working.  They reported on the graph until they dropped below 14% but at least I know that the sensors are working.  Thanks.

(CID:132654892)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:00 PM

In response to DCIM_Support
0 Likes
0
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 06:00 PM

This comment was originally posted on DCIM Support by spezialist on 2018-06-11


Dear Krista Flynn,

Excellent, I'm glad to hear it 😀.

I.e., now you know, that humidity sensors are working properly and you know, that NetBotz-4.x appliance has a lower limit on humidity of 14% RH.

With respect.

(CID:132654894)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:00 PM

0 Likes
0
803
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-04 06:00 PM

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc