hi there ,while trying open a site from the DCO client version 8.1 ,

[DCIM_Support]

This question was originally posted on DCIM Support by shihabudheen on 2018-05-29

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(CID:131966571)

[DCIM_Support]

This comment was originally posted on DCIM Support by shihabudheen on 2018-05-29

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i tried with restarting the server also , client is getting restarted when iam trying to open only one site 

(CID:131966616)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-05-29

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Hi shihabudheen,

Apparently there might be some unexpected configuration in the setup - so this seems to be solution related and may require closer look into the logs and backup file. However, due to recent data protection regulations we may not accept data (such as logs and backups) without a signed agreement with the client/customer. I can contact you by direct email to provide the form to be signed?

Kind regards

(CID:131966776)

[DCIM_Support]

This comment was originally posted on DCIM Support by shihabudheen on 2018-05-31

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thanks jef faridi for your advice , please send the form to "shihab.ap"

(CID:132646772)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-05-31

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Hi shihabudheen,

I have the contact info now & I will send the form soon, thanks.

Kind regards

(CID:132646784)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2018-05-31

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Hi shihabudheen,

I have just found out that we do not need to make additional agreement contracts, the usual support contract should be good enough. To be able to troubleshoot the reported issue, would it be possible to ask for the following data:

client application.log file (located in C:\Users\<user name>\.isxo\8.x\Operations\application.log)

server logs (can be collected from server webmin interface: StruxureWare DC Operation>Download Log File> Download log files)

a copy of the latest backup file

I will send an invite (from my =S= box) so the dat can be safely shared with me (if you would), thanks.

Kind regards

(CID:132659273)

[DCIM_Support]

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