EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 06:14 PM . Last Modified: 2024-04-04 11:39 PM
(CID:131966571)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 06:14 PM . Last Modified: 2024-04-04 11:39 PM
i tried with restarting the server also , client is getting restarted when iam trying to open only one site
(CID:131966616)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 06:14 PM . Last Modified: 2024-04-04 11:39 PM
Hi shihabudheen,
Apparently there might be some unexpected configuration in the setup - so this seems to be solution related and may require closer look into the logs and backup file. However, due to recent data protection regulations we may not accept data (such as logs and backups) without a signed agreement with the client/customer. I can contact you by direct email to provide the form to be signed?
Kind regards
(CID:131966776)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 06:14 PM . Last Modified: 2024-04-04 11:39 PM
thanks jef faridi for your advice , please send the form to "shihab.ap"
(CID:132646772)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 06:14 PM . Last Modified: 2024-04-04 11:39 PM
Hi shihabudheen,
I have the contact info now & I will send the form soon, thanks.
Kind regards
(CID:132646784)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 06:14 PM . Last Modified: 2024-04-04 11:39 PM
Hi shihabudheen,
I have just found out that we do not need to make additional agreement contracts, the usual support contract should be good enough. To be able to troubleshoot the reported issue, would it be possible to ask for the following data:
client application.log file (located in C:\Users\
server logs (can be collected from server webmin interface: StruxureWare DC Operation>Download Log File> Download log files)
a copy of the latest backup file
I will send an invite (from my =S= box) so the dat can be safely shared with me (if you would), thanks.
Kind regards
(CID:132659273)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 06:15 PM . Last Modified: 2023-10-22 04:34 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.
With achievable small steps, users progress and continually feel satisfaction in task accomplishment.
Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.
of