dce can not read ACRC600 unit

[DCIM_Support]

Hi 

I have new DCE VER 7.4.3 Intalled on castemer sit and i have on sit the new 

ACRC600 the DCE do not marck the unit as coolling and it staced on SNMP device

can i get DDF fille to fix it ?

(CID:125213674)

[DCIM_Support]

Hi Yaniv Rozenbaum,

It's very likely that there is no support for this device, because there is no information on the DEVICE SUPPORT page:

If this is the case, I recommend creating the appropriate device support request. How to do this is perfectly described in topic .

With respect.

(CID:125213710)

[DCIM_Support]

The unit is Schneider INROW UNIT so i hop thay have DDF for it .

from the costemer point of view- if he Buying full system from the same vandor i do not need to have  problams monitoring the same vendor units 

(CID:125213735)

[DCIM_Support]

Hi Yaniv Rozenbaum,

I understand you perfectly, so I hope that the support for this device still exists and you will get the necessary DDF-file.

With respect.

(CID:125213770)

[DCIM_Support]

Hi Yaniv Rozenbaum,

I today checked: I recommend as a temporary solution to try the new free software Schneider Electric StruxureOn GW 1.1.1.16 (https://struxureon.com/download-and-set-up-struxureon-gateway/).

It definitely has the support ACRC600 Series CRAC via SNMP.

With respect.

(CID:125213933)

[DCIM_Support]

From the device support page previously linked by spezialist, request the latest rev of "apc_acrd2g.xml" DDF. I believe this is the correct DDF for ACRC600 units as well. Coincidentally, I am working on making sure this DDF gets included into the next release of DCE automatically.

(CID:125214010)

[DCIM_Support]

Hi Angela Clark and Yaniv Rozenbaum,

Indeed, on the above DEVICE SUPPORT page, ACRD CRAC 600 Series support for DCE-server is declared:

I hope these DDF-files are also suitable for ACRC CRAC 600 Series.

P.S.: free software Schneider Electric StruxureOn GW 1.1.1.16 is supported, however, separately for ACRC600 Series CRAC via SNMP and separately for ACRD600 Series CRAC via SNMP. It is strange that this fact is not displayed on DEVICE SUPPORT.

With respect.

(CID:125214026)

[DCIM_Support]

Hi Angela Clark

I  get the fille i will test it on the 18/10

when i by on sit of the expert .

i will update you all if it is working or not .

(CID:126160452)

[DCIM_Support]

Hi Yaniv Rozenbaum,

Have you solved your problem or not?

With respect.

(CID:126159010)

[DCIM_Support]

Hi Yaniv Rozenbaum,

I am notifying of a very good new functionality of HELP CENTER EcoStruxture IT (DCIM Support) after its recent move and update.

I suggest that you follow Angela Clark recommendations and create a request for downloading the SNMP DDF-file for the Schneider Electric ACRD60X device. After you receive the corresponding download invitation, you can check the proposed SNMP DDF-file in conjunction with the real devices that you are using.

And after that, by going back to the Device Support page, you will get the opportunity to leave your response about whether this DDF-file works for you or not:

This will help developers and the DCIM community to make the DDF-file even better 😀.

With respect.

(CID:126159488)

[DCIM_Support]

Hi Yaniv Rozenbaum,

You have successfully solved your question or not?

With respect.

(CID:126167546)

[DCIM_Support]

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