connected APC PDUs UPS and inrows to DCE and got ddf error

[DCIM_Support]

connected APC PDUs UPS and inrows to DCE and got ddf error. We scan connect to the devices and the sensor of the devices are available, but they remain on error

(CID:140215986)

[DCIM_Support]

Hi, what is the PN for PDU, UPS & Inrow?

Did you search for right ddfs on ddf site?

What is the error message?

(CID:140216011)

[DCIM_Support]

UPS APC Smart-UPS SRT 8000VA RM 230

Inrow ACRD101

PDUs AP8958As

There were default ddf files for APC devices on DCE so we have not look for them. Is it required?

(CID:140216009)

[DCIM_Support]

Hi Oscar,

If you're getting a DDF transfer error "Device status may be inaccurate due to attempt to transfer DDF failed", please check out k-base FA177004. It describes the reason for the error and how to resolve it.

Thanks,

Steve

(CID:140216013)

[DCIM_Support]

Steven Marchetti sent link to check if you have FTP protocols blocked on SNMP cards.

I think this he is right regarding the issue.

Also it is good to update ddf files, no matter if it is APC equipment. 

Personally I couln`t get data from AP8858 without updating PDU ddf file.

(CID:140216020)

[DCIM_Support]

Dear oscar dafauce,

Tell us, please, did you solve your problem or not?

With respect.

(CID:141269285)

[DCIM_Support]

We got snmp walkfile and waiting for ddf to be developed for these systems

(CID:141269294)

[DCIM_Support]

Ok, thanks for the good feedback 😀.

(CID:141269333)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.