can't log on DCE via client

DCIM_Support · ‎2020-07-03

When log on the DCE client ,input username and password ,it showing "can't find the ip ****( the ip address of DCE)".

How can we access to the DCE server? Pls help!

Thanks

DCIM_Support · ‎2020-07-03

Hi, zzkzzk,

The first thing to do is to use that same computer and access that ip using a web browser. The client uses the same protocol as the web, either http or https. If the browser can not get to the ip, either the server is down, the network has issues, or you have the wrong ip.

If if you can access via web, make sure you use the same protocol, http or https. If you can't get to it with that protocol (using browser but not client) and assuming the page has no errors, you may want to look at antivirus or firewall. These can not only be configured to block ip or port but can block software as well

Steve

DCIM_Support · ‎2020-07-03

Hi Steve,

Thank!

Network, IP and firewall have correct settings .And another computer can access the DCE server.

I've heard some person say that a similar problem has been discovered and that the solution is to replace a file in the installation file with a new one, but I do not know the details. Do you have similar experience?

thanks again!

DCIM_Support · ‎2020-07-03

Hi Hi, zzkzzk,

I'm not sure exactly to what file they're referring however you may simply want to uninstall and reinstall. If that fails, Go to C:\Users\(your user name)\ folder and rename the ".isxc" folder. This has all the IPs and user names you may have saved for all the different versions and systems you've accessed. It should be recreated when you access StruxureWare again. I suggest renaming it as if this doesn't resolve the issue, you can put that data back.

Steve

DCIM_Support · ‎2020-07-03

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