battery age unknown

[DCIM_Support]

We have a few APC Smart-UPS that show up with battery age unknown in DCE.  When I select them and "view device sensors" the battery age and ups age are negative numbers

(CID:105465914)

[DCIM_Support]

Hi Andrew,

My first suggestion would be to log in to the NMC installed in this UPS. What is the last battery replacement date? This is the value that StruxureWare should be pulling. If the date is in the future, that's your problem right there. If it is not, please verify a few things. 

What UPS model?

What NMC is installed in it?

What firmware is running on the NMC?

What version of StruxureWare DCE are you running?

Go to the Device menu, SNMP device communications settings, and device definition files. What is the version number listed for the APC SmartUPS DDF and if you update the definition, does it resolve the issue?

Thanks,

Steve

(CID:105465921)

[DCIM_Support]

Andrew, Please also verify what time is set on the local NMC. If necessary, try to sync it up with an NTP server or manually set it to be correct. Best Regards, Cory

(CID:105465925)

[DCIM_Support]

Good point Cory....especially since the UPS age is in the negative as well.

(CID:105465928)

[DCIM_Support]

Dear Andrew,

Here are my suggestions:

• Make sure that DCE version is the latest version. You can contact your country tech support team to receive the DCE latest version if the DCE is under Software Contract. 
• Make sure that the NMC firmware version is the latest version. Latest version can be found here
• Make sure that the Last Battery Replacement Date is updated on the NMC web interface

• You can also try attaching the following DDF file of Smart UPS and see if it helps. To import:

• Main menu->Device->SNMP Device Communication Settings->Device Definition Files->Add/Update Definitions

apcsmartups.xml

Regards,

Bala

(CID:105465926)

[DCIM_Support · Accepted solution]

Just found the answer.  It looks like it was due to the date format selected for the default user.  Any UPS with the date format set to YYYY-MM-DD reported negative numbers.  When I changed the default user date format to MM/DD/YYYY the dates report OK in DCE and the battery age report shows the correct age

(CID:105465946)

[DCIM_Support]

Hi Andrew Glad to hear it's working - and thank you for sharing! Best, Stine

(CID:105466081)

[DCIM_Support]

Yes, thanks Andrew, I've forwarded this bit of info on to engineering. It will likely be addressed in a DDF change as the SNMP output is changed on the device with this configuration change and I'm thinking that is by default. Steve

(CID:105466119)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.