EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 11:04 PM . Last Modified: 2024-04-03 12:15 AM
Hello
I have an installation where wireless sensors keep showing up as unplugged on Advanced view. I have updated all sensors (NBWS100H / NBWS100T) and wireless coordinator (NBWC100U) to the latest firmware, but periodically a sensor will report that it is unplugged. Sometimes it comes back on it's own, other times you physically have to cycle the power too the effected sensor (It is not always the same sensor) for it to come back online. All the sensors are in close proximity (less than 10m) or each other and the coordinator. The coordinator is plugged into a Netbotz 570.
Any ideas?
Thanks in advance
Martin
(CID:150732901)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 11:04 PM . Last Modified: 2024-04-03 12:15 AM
In my experience, the best place to mount the coordinator is outside the rack. Use a USB extension cable and get the coordinator mounted on top of the rack somewhere close to the middle of the row/aisle. Use an active repeater cable if you're going anywhere near at least 5 meters. Racks are big metal cages that do a great job of blocking RF, and with the wireless sensors based on zigbee, saturation in the 2.4ghtz spectrum can cause issues too. Give it a better chance of good signal and move the coordinator out of the rack and I bet you'll see improvement.
(CID:151062927)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-05 11:04 PM . Last Modified: 2023-10-22 04:21 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.