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Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2020-07-04 11:55 PM . Last Modified: 2 weeks ago
(CID:134034671)
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Posted: 2020-07-04 11:55 PM . Last Modified: 2 weeks ago
The Gateway is up and running and it is communicating with the EcoStruxure IT Digital Service as follows:
(CID:134034685)
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Posted: 2020-07-04 11:55 PM . Last Modified: 2 weeks ago
Dear John Beck,
In this case, a reliable communication between your gateway and your UPS's is important.
Does your gateway's web-GUI have alarms?
What is the status of the communication between your gateway and the above-mentioned UPS?
With respect.
(CID:134034704)
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Posted: 2020-07-04 11:55 PM . Last Modified: 2 weeks ago
Yes the Gateway has "not responding" alarms for all twenty-nine (29) UPS's. I just posted one (for UPS M1911UP1) as a representative example.
(CID:134034710)
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Posted: 2020-07-04 11:55 PM . Last Modified: 2 weeks ago
Ok, then what is the essence of your question, please tell us 😀.
You have an unreliable communication between your gateway and the UPS's.
Have you installed the gateway software on an server as required by the EcoStruxure IT Gateway system requirements?
With respect.
(CID:134034719)
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Posted: 2020-07-04 11:56 PM . Last Modified: 2 weeks ago
Dear @John Beck,
Please try rebooting the server that the EcoStruxure IT Gateway is installed on (or restarting the EcoStruxure IT Gateway services). Please let me know if this fixes the issue you are seeing.
Thanks,
Rick
(CID:134034725)
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Posted: 2020-07-04 11:56 PM . Last Modified: 2 weeks ago
The EcoStruxure IT Gateway is currently installed on my Laptop. We have a request that is being processed from our Server Group to provide us with a Virtual Machine (VM) to put the EcoStruxure IT Gateway System on.
(CID:134034731)
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Posted: 2020-07-04 11:56 PM . Last Modified: 2 weeks ago
If you restart the EcoStruxure IT Gateway service your devices will come back online.
-Rick
(CID:134034742)
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Posted: 2020-07-04 11:56 PM . Last Modified: 2 weeks ago
Rick,
How do I restart the EcoStruxure IT Gateway Service?
(CID:134034758)
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Posted: 2020-07-04 11:56 PM . Last Modified: 2 weeks ago
(CID:134034763)
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Posted: 2020-07-04 11:56 PM . Last Modified: 2 weeks ago
I can't believe I asked how to restart a service. I should have known that. I feel like an idiot now.
(CID:134034771)
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Posted: 2020-07-04 11:56 PM . Last Modified: 2 weeks ago
Thank you for your help Rick.
(CID:134034776)
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Posted: 2020-07-04 11:56 PM . Last Modified: 2 weeks ago
😀 It's all good. Just took a look at all your devices and it looks like we are back in business?
(CID:134034778)
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Posted: 2020-07-04 11:57 PM . Last Modified: 2 weeks ago
Yes it does seem that we have unreliable communication between the gateway and the UPS's. We have a request for a Virtual Machine (VM) to put the EcoStruxure IT Gateway System on. That should provide more robust communication between the Gateway and the UPS's. In the meantime, meaning right now - do you know of any way that I can get the communication back via either the EcoStruxure IT App or the EcoStruxure IT Gateway?
(CID:134034727)
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Posted: 2020-07-04 11:57 PM . Last Modified: 2 weeks ago
Dear John Beck,
From your question:
...In the meantime, meaning right now - do you know of any way that I can get the communication back via either the EcoStruxure IT App or the EcoStruxure IT Gateway?
I know that you installed the gateway software on your work laptop just to try. Of course you can restart your laptop, but it seems to me that the problem is not only in communication, but also in insufficient computing power.
With respect.
(CID:134034736)
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Posted: 2020-07-04 11:57 PM . Last Modified: 2 weeks ago
I'm not running this Ecostruxure IT Gateway thing, but I've seen unreliable communication from several UPSs - when the network is operating without issue. Haven't figured the root cause out yet.
(CID:134034750)
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Posted: 2020-07-04 11:57 PM . Last Modified: 2 weeks ago
Yes, all twenty-nine (29) UPS's are back online and responding.
(CID:134036168)
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Posted: 2020-07-04 11:57 PM . Last Modified: 2 weeks ago
Dear John Beck,
Tell us, please, did you solve your problem or not?
With respect.
(CID:134679983)
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Posted: 2020-07-04 11:57 PM . Last Modified: 2023-10-22 04:16 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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