Vizor - no option to drill down to a location or room

[DCIM_Support]

Hi,

We have installed Vizor on a tablet.

We can see the KPI's and get there details.

On the assets tab we see the location but can not drill down.

Regards,

Eduard

(CID:103586112)

[DCIM_Support]

Hi Eduard, I have just tried with my Iphone 4 and I am able to drill down in the asset tab. So it might have something to do with the tablet you are using. What tablet are you running on ? What version of Vizor are you using? Thanks Jesper

(CID:103586165)

[DCIM_Support]

Hi,

Tablet: Galaxy SM-T805 / Android 5.0.2

Vizor: version 5

Regards,

Eduard

(CID:103586270)

[DCIM_Support]

Hi Eduard, We have not been able to reproduce the problem, but we have a couple of questions. Could you sent us a screenshot of the screen where you get stocked? Do you get any error messages? Has the customers other tablets where Vizor is working or are they only using this type? Thanks Jesper

(CID:103586400)

[DCIM_Support]

Hi Everard Eduard, did you see this?

(CID:104173736)

[DCIM_Support]

Hi,

We get no errors. 

Vizor is now installed on one tablet for testing.

Regards,

Eduard

(CID:104174681)

[DCIM_Support]

Hi,

Tested on a second tablet (same type) -> same issue.

Regards,

Eduard

(CID:104174680)

[DCIM_Support]

Hi Everard Eduard Just to make sure I understand correctly. The customer has converted the APK file and this is the file they installed on the tablets ? They did not download the file directly from Google Playstore. Thanks Jesper

(CID:104174586)

[DCIM_Support]

Hi Eduard,

Conversion of APK files is not supported. The Vizor app is only supported if downloaded direct from the app store.

Thanks

Jesper

(CID:104175047)

[DCIM_Support]

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