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Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2025-01-30 04:26 PM
Hello,
So i have a couple of 750s that are at firmware v 5.0.1.90 and having issues upgrading. I downloaded the file as a .sedp and im able to upload the file to the appliance. When i click install and confirm its ok to reboot, sometimes I get a progress window then it goes away and sometimes not at all. Ive tried resetting the appliance and get the same results. I understand that it needs to be at 5.3.5 before i can upgrade to 5.4.1. I was able to upgrade ones that already had 5.3 but no luck on 5.0.1. Any advice is appreciated!
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Posted: 2025-02-03 06:45 AM
Hello @HealthcareTech,
Unfortunately I do not have an appliance on 5.0.1 to test this with to see if I would experience the same issue. I would recommend connecting directly with technical support on this one to look into the best path to get the 5.0.1 firmware upgraded.
Kind Regards,
Cory
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