Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84822members
354276posts

Unplugged APC PDUs on DCE

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

DCIM_Support
Picard
Picard
0 Likes
4
284

Unplugged APC PDUs on DCE

This question was originally posted on DCIM Support by HRANT ARSLANIAN on 2019-04-10


Dear Technical Support,

I wonder why APC PDUs AP7155B and AP7822B are showing unplugged while viewing the sensors as seen in the picture below;

Could it be that there is an upgraded DDF file that needs to be downloaded to DCE? Kindly advise.

Thank you in advance,

Best Regards,

(CID:141272989)

4 Replies 4
DCIM_Support
Picard
Picard
0 Likes
2
284

Re: Unplugged APC PDUs on DCE

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-04-10


Hi Hrant,

What version of DCE are you running? Have you updated recently and if so, what was your starting version? Have you had any specially edited APC DDFs and if so, which ones?

 

Steve

(CID:142051032)

DCIM_Support
Picard
Picard
0 Likes
0
284

Re: Unplugged APC PDUs on DCE

This comment was originally posted on DCIM Support by HRANT ARSLANIAN on 2019-04-10


Hello Steven,

The original version of DCE was 7.4.3. I updated it up to 7.6.0.

None of the DDFs was edited. 

The firmware of the APC rPDUs is 6.5.6

Thank you in advance to advise if DDF has to be updated or if there is any troubleshooting should be made. 

Best Regards,

(CID:142051138)

DCIM_Support
Picard
Picard
0 Likes
0
284

Re: Unplugged APC PDUs on DCE

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-04-10


Hi Hrant,

What's probably happened is the DDF supporting this device was changed in the DCE upgrade. DDFs are regularly updated during a DCE upgrade. This is something that can happen and is noted in the following k-base:

http://www.apc.com/us/en/faqs/FA282386

The sensors may have been duplicated, renamed, and in some instances, removed. 

If the same thing is happening to all devices, that is what is likely the issue. Unplugged sensors can also appear if the firmware of a device no longer outputs that value via SNMP. If everything were to go unplugged, it would basically be a lost comm issue.

 

Steve

(CID:142051150)

DCIM_Support
Picard
Picard
0 Likes
0
284

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.