DDF request problem,always prompt unknown error has occured

[DCIM_Support]

This question was originally posted on DCIM Support by Harvey Zhu on 2019-04-10

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Dear support,

Recently i request a DDF for DCE AP9465,

But can't success and always prompt unknown error has occured.

I have tried IE and Google brower but still can't request successfylly.

if you have some advice for this situation?

Thanks & Best Regard!

Harvey

(CID:141272860)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2019-04-10

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Dear Harvey Zhu,

Just try to archive your doc-file (for example, as zip-file), and then attach it to your device request.

Hope this helps you.

With respect.

(CID:141272873)

[DCIM_Support]

This comment was originally posted on DCIM Support by Harvey Zhu on 2019-04-10

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Dear 

I have already tried upload zip file,but still can't work.

The same error "unknown error has occured"

Thanks!

(CID:142050968)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-04-10

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Maybe Panagiotis Karampis will help solve this strange problem?

(CID:142050987)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Panagiotis Karampis on 2019-04-10

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Applying fix, give me 5mins 😀

Update: Please try again. Should be fixed now, apologies for the inconvenience.

(CID:142051018)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-04-10

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Ok, thanks for the good feedback 😀.

(CID:142051057)

[DCIM_Support]

This comment was originally posted on DCIM Support by Harvey Zhu on 2019-04-11

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So much thanks for your help.

I retry today but still some question exist.

After i click the request button, i can receive the Request Acknowledgement email right now.

But the DDF request web interface still prompt Unknown error has occurred.

And I can’t see the process in my device request list.

I’m not sure if the supporter really received my request.

Thanks & Best Regard

(CID:142051285)

[DCIM_Support]

This comment was originally posted on DCIM Support by Panagiotis Karampis on 2019-04-11

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Your request has gone through so no worries. I will update the site so that you can see the request as well and finally will take a second look on the problem which appears to be restricted characters in the vendor

(CID:142051350)

[DCIM_Support]

This comment was originally posted on DCIM Support by Harvey Zhu on 2019-04-11

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OK，Thanks for your kindly help!

With respect

(CID:142051365)

[DCIM_Support]

This comment was originally posted on DCIM Support by Panagiotis Karampis on 2019-04-11

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You should be able to see your request now under "My device requests" in your profile. Once again, sorry for the inconvenience.

(CID:142051368)

[DCIM_Support]

This comment was originally posted on DCIM Support by Harvey Zhu on 2019-04-11

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Okay，I can see this request in my profile.

Thanks!

(CID:142051374)

[DCIM_Support]

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