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Posted: 2020-07-05 06:51 PM
This question was originally posted on DCIM Support by Harvey Zhu on 2019-04-10
Dear support,
Recently i request a DDF for DCE AP9465,
But can't success and always prompt unknown error has occured.
I have tried IE and Google brower but still can't request successfylly.
if you have some advice for this situation?
Thanks & Best Regard!
Harvey
(CID:141272860)
Posted: 2020-07-05 06:51 PM
This answer was originally posted on DCIM Support by Panagiotis Karampis on 2019-04-10
Applying fix, give me 5mins 😀
Update: Please try again. Should be fixed now, apologies for the inconvenience.
(CID:142051018)
Posted: 2020-07-05 06:51 PM
This answer was originally posted on DCIM Support by spezialist on 2019-04-10
Dear Harvey Zhu,
Just try to archive your doc-file (for example, as zip-file), and then attach it to your device request.
Hope this helps you.
With respect.
(CID:141272873)
Posted: 2020-07-05 06:51 PM
This comment was originally posted on DCIM Support by Harvey Zhu on 2019-04-10
Dear
I have already tried upload zip file,but still can't work.
The same error "unknown error has occured"
Thanks!
(CID:142050968)
Posted: 2020-07-05 06:51 PM
This comment was originally posted on DCIM Support by spezialist on 2019-04-10
Maybe Panagiotis Karampis will help solve this strange problem?
(CID:142050987)
Posted: 2020-07-05 06:51 PM
This answer was originally posted on DCIM Support by Panagiotis Karampis on 2019-04-10
Applying fix, give me 5mins 😀
Update: Please try again. Should be fixed now, apologies for the inconvenience.
(CID:142051018)
Posted: 2020-07-05 06:51 PM
This comment was originally posted on DCIM Support by spezialist on 2019-04-10
Ok, thanks for the good feedback 😀.
(CID:142051057)
Posted: 2020-07-05 06:51 PM
This comment was originally posted on DCIM Support by Harvey Zhu on 2019-04-11
So much thanks for your help.
I retry today but still some question exist.
After i click the request button, i can receive the Request Acknowledgement email right now.
But the DDF request web interface still prompt Unknown error has occurred.
And I can’t see the process in my device request list.
I’m not sure if the supporter really received my request.
Thanks & Best Regard
(CID:142051285)
Posted: 2020-07-05 06:51 PM
This comment was originally posted on DCIM Support by Panagiotis Karampis on 2019-04-11
Your request has gone through so no worries. I will update the site so that you can see the request as well and finally will take a second look on the problem which appears to be restricted characters in the vendor
(CID:142051350)
Posted: 2020-07-05 06:52 PM
This comment was originally posted on DCIM Support by Harvey Zhu on 2019-04-11
OK,Thanks for your kindly help!
With respect
(CID:142051365)
Posted: 2020-07-05 06:52 PM
This comment was originally posted on DCIM Support by Panagiotis Karampis on 2019-04-11
You should be able to see your request now under "My device requests" in your profile. Once again, sorry for the inconvenience.
(CID:142051368)
Posted: 2020-07-05 06:52 PM
This comment was originally posted on DCIM Support by Harvey Zhu on 2019-04-11
Okay,I can see this request in my profile.
Thanks!
(CID:142051374)
Posted: 2020-07-05 06:52 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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