Unable to load room

[DCIM_Support]

Hi,

We have just installed DCO and made some changes to a room. However since then, the rooms are not loading - in particular the room labelled "Nevda".

Attached below is the log files from the DCO server

logs-144_203_106_230_at_11-25-15 (1).tar.gz

(CID:104863383)

[DCIM_Support]

Hi Mate, Is this a problem on all the clients connected to the DCO server? One quick thing to try is to un-install one of the DCO clients and re-install it again. This will cause the information from the server to be re-downloaded to the client. We will investigate the logs and get back to you. Thanks Jesper

(CID:104863393)

[DCIM_Support · Accepted solution]

Hi Mate,

We have investigated the log files and the issue you experience has been resolved in our latetest service pack SP3. The issue is a rack-mount PDU on the power path in a storage room. There is a bug in DCO 7.5 where the client cannot handle this situation. 

Please download and install the SP3 service pack.

Here is a link to the service pack: http://updates.apc.com/swo/downloads/version/NCE3U31/sp3.cfm

In the patch folder you will find a sp3.txt file with installation instructions.

Thanks

Jesper

(CID:104863434)

[DCIM_Support]

Hi Jesper,

Thank you for the quick response. SP3 installation went smoothly which completely solved our problem.

Great support and DCIM community.

Rgds,

Mate

(CID:105456593)

[DCIM_Support]

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