Symmetra MW Sensor value and access issue.

[DCIM_Support]

Dear Team,

                   I am trying to get symmetra MW sensor value like voltage, amp, watts . I already put the new DDF of MW. (I think problem in DDF because DDF is Modbus and MW is SNMP)

On SNMPv1 device communication is  good but not open in internal and external browser and no sensor value.

DCE version is  7.2.6 for more information see the attached screenshots.

BR,

Ajmal

No Sensor Value:

Modbus TCP

If I use Modbus TCP then Device goes offline

SNMPv1:

(CID:95355638)

[DCIM_Support]

Hi Rana,

The best way to monitor a Symmetra MW is with Modbus not SNMP. With SNMP, you are only going to see the link status. 

For the JAVA issue, can you advise what JAVA version you are using please? I am guessing it is JAVA 1.8. Can you please confirm? There is a known issue with JAVA 1.8 and it will be fixed in a future display release.  The workaround for JAVA 1.8 is as follows:

"Issue 

The issues is cause by a change in the security rules in Java 1.8 and it is preventing the Remote display from communicating with the system when it is launched in a browser with Java 1.8_0_20 installed.

Work around
Customer should not upgrade to Java 1.8 if the wish to user the remote display or they can add a security exception as out lined below to the Java policy file and replace with the host name or IP address of the display they wish to access

java.net.SocketPermission":8080", "connect, resolve";

Regards,

Breda

(CID:95355695)

[DCIM_Support]

Hi Breda, Thanks for your response, kindly can you tell me what is the procedure and which parts are required for Symmetra 1.2 MW monitoring through Modbus. Java Version I am using 1.8.0.25 Regards, Rana Ajmal

(CID:95355746)

[DCIM_Support · Accepted solution]

Hi Rana,

You would need the latest modbus DDF for the Symmetra unit which you can get from multivendorsupport@apcc.com. 

You would also need to invest in the TSXETG100 Modbus RS485/Modbus TCP gateway, as DCE only supports the Modbus TCP/IP protocol. 

Regards,

Breda

(CID:95355750)

[DCIM_Support]

Thanks Breda.

(CID:95355757)

[DCIM_Support]

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