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StruxureWare Operations EcoStream 7.1.0-CI Expiring

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SESA566488
Cadet
Cadet
0 Likes
6
2028

StruxureWare Operations EcoStream 7.1.0-CI Expiring

StruxureWare Operations EcoStream 7.1.0-CI and when trying to launch it, the attached message is appearing.

 

The message is "This version of Struxureware Operations: Ecostream has expired please contact schneider electric for more information"

 

Please Advise...Thanks

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6 Replies 6
gsterling
Commander Commander
Commander
0 Likes
5
2011

Re: StruxureWare Operations EcoStream 7.1.0-CI Expiring

Hello Michael

 

We will forward this question to the ecostream team for comment.

 

Regards

 

Greg Sterling

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gsterling
Commander Commander
Commander
0 Likes
4
2012

Re: StruxureWare Operations EcoStream 7.1.0-CI Expiring

Hello Michael.

 

I will send you a direct email with a more detailed response from the EcoStream team. Here is a summary of their response.

 

Legacy EcoStream does expire after a certain amount of time. Users can download the most recent Legacy EcoStream from the Design Portal site, with a valid expiration date set. Occasionally, we have seen the expiration message reported erroneously. If this is the case, we do not have a fix for legacy EcoStream.

 

Regards

 

Greg Sterling

 

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SESA566488
Cadet
Cadet
0 Likes
3
1544

Re: StruxureWare Operations EcoStream 7.1.0-CI Expiring

Hello Sir,

 

It was done but didn't clear the issue. Can you please prepare for a remote session to check on this.

 

Thanks and Best Regards,

MSalah

 

 

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gsterling
Commander Commander
Commander
0 Likes
0
1537

Re: StruxureWare Operations EcoStream 7.1.0-CI Expiring

Hello Michael, I forwarded your update to he EcoStream team. Someone from the team is planning to respond.

 

Regards

 

Greg Sterling

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mcondor
Ensign Ensign
Ensign
0 Likes
1
1528

Re: StruxureWare Operations EcoStream 7.1.0-CI Expiring

 

Hi Michael,

 

You are currently using the legacy version of EcoStream.  It sounds like you have attempted to re-install the legacy version of EcoStream but are still getting the expiration error.  This is a known issue. We do not have a way to fix this legacy EcoStream bug.

 

 

However, you can now use the EcoStream 2020 pilot,  directly from the Design Portal.

 

https://designportal.apc.com/analyticTools/ecostream.htm

 

All you need to do is request access using the blue 'Request Access' button on the main part of the page. Once you request access, the EcoStream team will approve your access and you will be able to use the latest version of EcoStream in your web browser. The EcoStream 2020 pilot  comes with a number of improvements over the legacy version of EcoStream.

 

If you have any additional questions or issues with EcoStream, please contact us at

 

ecostream_support@se.com

 

Thanks,

- Mike C from the EcoStream team

 

 

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AlexisGreer
Cadet
0 Likes
0
1266

Re: StruxureWare Operations EcoStream 7.1.0-CI Expiring


@mcondor wrote:

 

Hi Michael, Tellpizzahut

 

You are currently using the legacy version of EcoStream.  It sounds like you have attempted to re-install the legacy version of EcoStream but are still getting the expiration error.  This is a known issue. We do not have a way to fix this legacy EcoStream bug.

 

 

However, you can now use the EcoStream 2020 pilot,  directly from the Design Portal.

 

https://designportal.apc.com/analyticTools/ecostream.htm

 

All you need to do is request access using the blue 'Request Access' button on the main part of the page. Once you request access, the EcoStream team will approve your access and you will be able to use the latest version of EcoStream in your web browser. The EcoStream 2020 pilot  comes with a number of improvements over the legacy version of EcoStream. 

 

If you have any additional questions or issues with EcoStream, please contact us at

 

ecostream_support@se.com

 

Thanks,

- Mike C from the EcoStream team 

 

 


Great post. It was much needed. Love your simplistic style of explanation. 🙂

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