Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84654members
354004posts

StruxureOn app: always Not on-site, and on duty and off duty?

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

Solved
DCIM_Support
Picard
Picard
0 Likes
4
335

StruxureOn app: always Not on-site, and on duty and off duty?

This question was originally posted on DCIM Support by spezialist on 2017-06-19


Hi all!

Explain, please, why in StruxureOn app v. 1.0.19b641 for Android all colleagues have a label Not on-site, regardless of whether they are on duty or off duty:

I assumed, that if a colleague is on duty, then he will have an On-site label, for example. What does the label Not on-site mean in this case?

Very thanks for the support.

(CID:120135877)


Accepted Solutions
DCIM_Support
Picard
Picard
0 Likes
2
335

Re: StruxureOn app: always Not on-site, and on duty and off duty?

This answer was originally posted on DCIM Support by Torben Nielsen on 2017-06-19


Hi spezialist,

On/off duty is determined solely by the setting in the users app. Users that are on duty will be displayed in the on duty section in the contact list, and off duty users will be displayed in the off duty section. So far so good!

In addition to on/off duty, StruxureOn uses geofencing to know if an on duty user is currently at a monitored site or not. As you know, when you register for StruxureOn, you enter the street address of the site you are monitoring. The StruxureOn app uses this information to know when a user is at that location. If a user is at a location, the name of that location will be displayed instead of "not on-site".

This way, in the case of an incident, it's easy for you find an on duty colleague that is also present at the site where the incident occurred. It's all getting the right guy (or girl) the first time in order to lower the time to resolution.

And just to be clear, the app does not track detailed location data. We only know if you are at a site or not. If you're off-site, we don't know (or care) where you are. And you can opt-out at any time, by disabling location services for the StruxureOn app on your device. Users that have opted out will always show as off-site.

I hope that answers your question.

Regards,

Torben

(CID:120135887)

See Answer In Context

4 Replies 4
DCIM_Support
Picard
Picard
0 Likes
2
336

Re: StruxureOn app: always Not on-site, and on duty and off duty?

This answer was originally posted on DCIM Support by Torben Nielsen on 2017-06-19


Hi spezialist,

On/off duty is determined solely by the setting in the users app. Users that are on duty will be displayed in the on duty section in the contact list, and off duty users will be displayed in the off duty section. So far so good!

In addition to on/off duty, StruxureOn uses geofencing to know if an on duty user is currently at a monitored site or not. As you know, when you register for StruxureOn, you enter the street address of the site you are monitoring. The StruxureOn app uses this information to know when a user is at that location. If a user is at a location, the name of that location will be displayed instead of "not on-site".

This way, in the case of an incident, it's easy for you find an on duty colleague that is also present at the site where the incident occurred. It's all getting the right guy (or girl) the first time in order to lower the time to resolution.

And just to be clear, the app does not track detailed location data. We only know if you are at a site or not. If you're off-site, we don't know (or care) where you are. And you can opt-out at any time, by disabling location services for the StruxureOn app on your device. Users that have opted out will always show as off-site.

I hope that answers your question.

Regards,

Torben

(CID:120135887)

DCIM_Support
Picard
Picard
0 Likes
0
335

Re: StruxureOn app: always Not on-site, and on duty and off duty?

This comment was originally posted on DCIM Support by spezialist on 2017-06-19


Hi Torben Nielsen,

Thanks for the very clear answer 😀.

But my case a little does not fit this geofencing algorithm. All because, for example, there are two geographically separate data centers, each of which has its own DCE-server. And one of these DCE-servers simultaneously monitors these two data centers (for redundancy). And the same DCE-server is connected to the digital service StruxureOn. Therefore, the geofencing algorithm will work correctly only for the data center in which the above-mentioned DCE-server is located and for which the correct geographic address is specified in the StruxureOn digital service.

Very thanks for the support.

(CID:120135899)

DCIM_Support
Picard
Picard
0 Likes
0
335

Re: StruxureOn app: always Not on-site, and on duty and off duty?

This comment was originally posted on DCIM Support by Mikkel Dalgas on 2017-06-27


Thanks Spezialist,

We are planning to support multiple geo locations in a future update. 

 

Regards

Mikkel

(CID:122094413)

DCIM_Support
Picard
Picard
0 Likes
0
335

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.