Not receiving emails correctly

[DCIM_Support]

My DCE environment has been chugging along without issue, but recently there have been instances where alarms either didn't happen or were sent out through the wrong notification policy. Anyone else having issues like this? All policies look correct, tests emails go through fine, but actual alarms don't send out.

We ran a message trace as well to see if the emails are getting 'stuck' but they are not, they're simply not leaving the DCE server at all. I can certainly give more detail of our policies and environment if that helps dig down to an answer more.

(CID:120135427)

[DCIM_Support]

Hi adelaney, thanks for posting.

Let's see who can be of assistance here. @community any ideas?

Kind regards Ditte   

(CID:120135712)

[DCIM_Support]

Hi Austin,

What version of DCE are you on now? 
Have you identified any pattern to this, such as the frequency it occurs or the type of devices it affects?
It may be quicker to call into yout local Tech Support and provide them with the full capturelogs from the server. They may need to analyse these to see what is going on. The instructions are below.

1. For ISXC version 6.x or higher, type in the following line:  http:///capturelogs
2. The last capture server file generated will be listed.  You should generate a new capture server log by clicking on ""Create Server Log Archive"".  Let the new file generate.  Once complete, download the file.

Regards

(CID:120135977)

[DCIM_Support]

Thanks John,

I'l definitely follow up with support for this issue. It seems to have occurred suddenly for select devices (UPSs and in-row cooling units) without any network changes or upgrades to my 7.4.3.20 server.

I've downloaded the log so hopefully that'll provide some answers.

(CID:120135981)

[DCIM_Support]

Hi adelaney,

Have you solved the problem or not? And if so, how?

With respect.

(CID:122096009)

[DCIM_Support · Accepted solution]

Sorry for the lack of update.

The problem seems to have cleared up without any further changes on my end and without contacting support. Not sure what caused it still, but all looks good and is working as needed.

(CID:122685733)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.