Skip Outlet Off Delay Settings

[DCIM_Support]

This question was originally posted on DCIM Support by Todd Walters on 2018-10-04

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I am trying to uncheck the following setting:  Configuration --> Outlet Groups --> Skip outlet off delay.  When i uncheck it and hit apply, it then re-checks the box.  Is there a way to turn off this setting?  

(CID:134679155)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-10-04

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Hi Todd,

Please provide more detail.

Where are you doing this configuration, on a PDU or in DCE?

If on a PDU, what PDU?

What firmware is on that PDU?

If DCE, where exactly are you doing this?

Screenshots may be helpful.

Steve

(CID:134679185)

[DCIM_Support]

This comment was originally posted on DCIM Support by Todd Walters on 2018-10-04

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(CID:134679198)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-10-04

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Todd,

What PDU are you using? What firmware?

What browser are you using? Have you tried another browser?

Steve

(CID:134679201)

[DCIM_Support]

This comment was originally posted on DCIM Support by Todd Walters on 2018-10-04

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Smart UPS SRT 5000 - SRT5KRMXLT - Firmware UPS 04.0 (ID1013)

Network card AP9537SUM - Firmware v6.5.6

Working w/in Struxureware DCE 7.4.3

(CID:134679208)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-10-04

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Have you tried another browser?

(CID:134679210)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-10-04

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I found 2 units with that card and it looks like it could be a firmware issue. I have an SRT5K running NMC 6.4 firmware and it has no issue. I have a 6K running 6.4.6 and I'm seeing the same thing. Assuming a firmware issue, I can let the developers know about it and the only immediate resolution would be a previous firmware until the issue is resolved.

(CID:134679213)

[DCIM_Support]

This comment was originally posted on DCIM Support by Todd Walters on 2018-10-04

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Ok thank you.  I was just wanting to test that setting, we had an issue where the power button was accidentally bumped and it shut off without prompting for delay like they normally do. 

(CID:134679217)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-10-04

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Todd,

Quick update...I actually had 6.4 and 6.4.6 available, 6.4 worked and 6.4.6 did not. I upgraded to 6.5.6 and still see the issue. Seems like it's been an issue a little longer.

Steve

(CID:134679245)

[DCIM_Support]

This comment was originally posted on DCIM Support by Todd Walters on 2018-10-04

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ok thanks for the info. 

(CID:134679248)

[DCIM_Support]

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