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Service not started in DCO

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

DCIM_Support
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Service not started in DCO

This question was originally posted on DCIM Support by bendourou on 2016-07-22


Hello team,

i have an issue with DCO 7.2.5, when i install it in a VM, the IT team has to change it's adresse IP to put the VM in the same LAN as DCE. But when i start the machine i have this :

Service not started,

i tried with what it's recommended in your site but still the same problem:

"ssh log in to the server, and run the following command to clean up, and then reboot:

sudo su

service operations purge

reboot"


i tried also with the patch but still the same problem


it looks that the service is running but i have the first image agin and again :


Can you please help?

Best Regards

Nassim

(CID:106210673)

5 Replies 5
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Re: Service not started in DCO

This comment was originally posted on DCIM Support by Stine Hansen on 2016-07-25


Hi bendourou, thanks for posting! Let's see who can be of assistance here. @community - any ideas for Nassim? Best, Stine

(CID:106210747)

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Re: Service not started in DCO

This comment was originally posted on DCIM Support by Ulrik Jørgensen on 2016-07-25


Hi bendourou Woudl it be possible to share the server logs? They can be downloaded via the "StruxureWare Data Center Operation" Webmin page. Regards, Ulrik

(CID:106210763)

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Re: Service not started in DCO

This answer was originally posted on DCIM Support by Jef Faridi on 2016-08-30


Hi Bendorou,
I was wondering if this has been resolved? Otherwise, additional to Ulriks comments, I would suggest "moving" the product to the latest version (currently DCO 8.0).  As described in the following page, you would need to install DCO 8.0 on a new server and then restore your latest backup (from the current setup, eg. 7.2.5) :
Getting from previous versions to DCO 8.0
Kind regards

(CID:108235252)

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Re: Service not started in DCO

This comment was originally posted on DCIM Support by Jef Faridi on 2016-08-30


Hi Bendorou, Please ignore my question, I've just been told that the problem had been resolved - it was something to do with the vmware setup. Kind regards

(CID:108235257)

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🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.