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Server down or in the process of starting up

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

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DCIM_Support
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197

Server down or in the process of starting up

This question was originally posted on DCIM Support by Stine Hansen on 2016-11-24


Asking on behalf of Roger:

Data Center Operation 7.5 is the version we have. We are getting the error, "The server is down or in the process of starting up. Wait a few minutes and try again." Please advise of any issues on your end and let us know if you can work to resolve this issue as it is urgent!

Thank you.

(CID:110006496)


Accepted Solutions
DCIM_Support
Picard
Picard
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197

Re: Server down or in the process of starting up

This answer was originally posted on DCIM Support by Jef Faridi on 2016-11-24


Hi Roger (& Stine)

Basically I would suggest to go to server webmin interface and checking:

"System Information", and see if the Local disk space is not full.

If the disc is full, then you would need to free some space. Usually backup files and/or "old" installation/upgrade files can occupy a considerable amount of disc space. They (such as old backup files /data/backup) can be moved to somewhere else (such as laptop or network drive for safe-keeping).

And then ssh log in to the server, and run the following command to clean-up and reboot:

sudo su

(you will be prompted to enter your password)

service operations purge

reboot

It may take 15-20 min. until the application is ready to be used.

 

You might also want to check the Webmin > StruxureWare DC Operation > Status page, and see if the application and/or database status is running or there is a need for "Reboot" (there is a button to reboot the server).

Kind regards

(CID:110006517)

See Answer In Context

2 Replies 2
DCIM_Support
Picard
Picard
0 Likes
0
198

Re: Server down or in the process of starting up

This answer was originally posted on DCIM Support by Jef Faridi on 2016-11-24


Hi Roger (& Stine)

Basically I would suggest to go to server webmin interface and checking:

"System Information", and see if the Local disk space is not full.

If the disc is full, then you would need to free some space. Usually backup files and/or "old" installation/upgrade files can occupy a considerable amount of disc space. They (such as old backup files /data/backup) can be moved to somewhere else (such as laptop or network drive for safe-keeping).

And then ssh log in to the server, and run the following command to clean-up and reboot:

sudo su

(you will be prompted to enter your password)

service operations purge

reboot

It may take 15-20 min. until the application is ready to be used.

 

You might also want to check the Webmin > StruxureWare DC Operation > Status page, and see if the application and/or database status is running or there is a need for "Reboot" (there is a button to reboot the server).

Kind regards

(CID:110006517)

DCIM_Support
Picard
Picard
0 Likes
0
197

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.