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Screen name already exists

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DCIM_Support
Picard
Picard
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523

Screen name already exists

This question was originally posted on DCIM Support by Javier Alejandro Pignata on 2019-05-28


I deactivated a user and when I tried to re-create it, the system didn't allow it because both "Screen name and email already exists". Is the user somehow still in the database and need to do extra steps to eliminate it? What's happenning?
Regards.

(CID:144312001)


Accepted Solutions
DCIM_Support
Picard
Picard
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523

Re: Screen name already exists

This answer was originally posted on DCIM Support by Jef Faridi on 2019-05-29


Hi Javier,

To guard against accidental deletion of Users, a two-step process must be followed: deactivate first, then delete.

Here is how to delete a deactivated user:

Go to Control Panel > Users and Organizations, click on "Search All Users"

That should display the filtering option.

Select the Status filter "Inactive", and push the Search.

That would display the deactivated users.

Select user (which you wan to delete),  push the Action and the Delete:

That should delete/remove the user from system.

Kind regards

(CID:144312242)

See Answer In Context

4 Replies 4
DCIM_Support
Picard
Picard
0 Likes
2
524

Re: Screen name already exists

This answer was originally posted on DCIM Support by Jef Faridi on 2019-05-29


Hi Javier,

To guard against accidental deletion of Users, a two-step process must be followed: deactivate first, then delete.

Here is how to delete a deactivated user:

Go to Control Panel > Users and Organizations, click on "Search All Users"

That should display the filtering option.

Select the Status filter "Inactive", and push the Search.

That would display the deactivated users.

Select user (which you wan to delete),  push the Action and the Delete:

That should delete/remove the user from system.

Kind regards

(CID:144312242)

DCIM_Support
Picard
Picard
0 Likes
0
523

Re: Screen name already exists

This comment was originally posted on DCIM Support by Javier Alejandro Pignata on 2019-05-29


Thank you very much, that's exactly the solution.
Kind regards!

(CID:144312319)

DCIM_Support
Picard
Picard
0 Likes
0
523

Re: Screen name already exists

This comment was originally posted on DCIM Support by Jef Faridi on 2019-05-29


You are most welcome,

Kind regards

(CID:144312341)

DCIM_Support
Picard
Picard
0 Likes
0
523

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.