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Reset user password in Data Center Expert

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DCIM_Support
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Posted: ‎2020-07-02 09:43 PM . Last Modified: ‎2024-04-09 01:41 AM

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Posted: ‎2020-07-02 09:43 PM . Last Modified: ‎2024-04-09 01:41 AM

Reset user password in Data Center Expert

Hello,

 

I would like to reset the Data Center Expert user account all version. Is it be possible ?

 

Thank you beforehand

Regards.


Davy

(CID:105459140)

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DCIM_Support
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Posted: ‎2020-07-02 09:43 PM . Last Modified: ‎2024-04-09 01:41 AM

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Posted: ‎2020-07-02 09:43 PM . Last Modified: ‎2024-04-09 01:41 AM

Yes.  Log in with a user that has admin privileges and go to :

System

Users and Device Acccess

and then select the user you want to reset/change the password for and click Edit.

(CID:105459142)

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Posted: ‎2020-07-02 09:43 PM . Last Modified: ‎2024-04-09 01:41 AM

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Posted: ‎2020-07-02 09:43 PM . Last Modified: ‎2024-04-09 01:41 AM

Thank you Michael.

 

But I don't know the admin account password. I would like to reset user admin in DCE. Is it be possible ?

Sould I perform a factory reset ?

(CID:105459168)

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Posted: ‎2020-07-02 09:43 PM . Last Modified: ‎2024-04-09 01:41 AM

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Posted: ‎2020-07-02 09:43 PM . Last Modified: ‎2024-04-09 01:41 AM

I will defer to the folks from APC/Schneider on doing a factory reset.

(CID:105459170)

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

A client lost passwords and I wanted to know if it was possible to reset the password ADMIN without a factory reset. Apparently not. Thank you for your answers.

(CID:105459169)

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

Hi Davy,

 

You need to have physical access to the server:

Please follow these steps in order to reset the password on ISX Central v5.1 higher:
1. Hook up monitor/keyboard to ISXC or setup hyperterminal serial session.
2. Reboot ISXC (by cycling power)
3. Login within 5 minutes of ISXC reboot with the following username/password:
username: apcreset
password: apc
4. Follow instructions when prompted to reset apc admin user to factory defaults (i.e. apc/apc)
5.Login to the Central client with the apc/apc as admin user/password,  goto  Settings-Users and Device Group Access to change the Central's user and password specifically.


Steve

 

 

(CID:105459151)

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

Hi Steve, Thank you for this procedure.

(CID:105459152)

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

Davy, The process described by Steven Marchetti above (reboot and logon locally) will enable you to change the the administrator password (as well as network details if required). It is not a factory reset back to "out of the box". As such, you would not lose your device configuration. I have performed this myself, and it works fine. Once the apc admin password has been changed locally on the appliance, you can then log on via the Thick client, and then add normal accounts, change passwords etc. It is a simple process, and should provide you with the outcome you require.

(CID:105459197)

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

Thank you Warren. I will test this procedure in a few days.

(CID:105459229)

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

Dear Warren,

       Can you explain the procedure to connect the Server with serial port. What baud rate should be selected & other options. 

thanks

(CID:111938662)

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

Saqfi,

If I remember correctly the settings are

 

9600 - bps  If this doesn't work try 2400 bps speed

8 - Data bits

None - Parity

1 - Stop bits

None - Flow Control

(CID:111939364)

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2024-04-09 01:41 AM

Hi guys, This should be done by connecting a Keyboard and Monitor to the hardware server. You can not connect to anything above version 5 I believe using the serial connection.

(CID:111939366)

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2023-10-31 11:33 PM

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Posted: ‎2020-07-02 09:44 PM . Last Modified: ‎2023-10-31 11:33 PM

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