Registration Code location

[DCIM_Support]

(CID:134024654)

[DCIM_Support]

Dear John Beck,

Please describe your problem in more detail with a couple of screenshots. And then you will be helped faster and better 😀.

With respect.

(CID:134024662)

[DCIM_Support]

(CID:134024907)

[DCIM_Support]

Dear John Beck,

See answer in your picture:

To clarify the requirements, see topic :

Firewall

• Port 443 TCP outbound
• To connect using static IPs, add 40.84.62.190 and 23.99.90.28

With respect.

(CID:134024686)

[DCIM_Support]

Outbound is Port 443 TCP

(CID:134030605)

[DCIM_Support]

Yes, this is correct, so it is written in the instructions below.

(CID:134030607)

[DCIM_Support]

And it still doesn't work. See below:

(CID:134030666)

[DCIM_Support]

Dear John Beck,

You have a network problem, probably you need to contact your network administrators for help.

To start go to the web-page https://support.microsoft.com/en-us/help/310099/description-of-the-portqry-exe-command-line-utility and download either Portqry.exe or PortQueryUI tool for MS Windows.

Then perform a simple test for destination 40.84.62.190 from your EcoStruxure IT Gateway for listening TCP port 443 (HTTPS service) as in the screenshot below:

If it's okay, you should see something like this TCP port 443 is LISTENING.

I hope this helps you and will speed up the solution of your problem. Try and report the result please.

With respect.

(CID:134030625)

[DCIM_Support]

I received the same thing - as follows:

(CID:134030648)

[DCIM_Support]

Dear John Beck,

Ok, then another couple of questions:

• what type of Windows OS are you using?
• perform in the Windows cmd query of the status of the gateway services:

textSchneider Electric EcoStruxure IT Gateway services statussc query EcoStruxureITGateway-1.4.0 sc query EcoStruxureITGateway-db-1.4.0

• how much free disk space?

With respect.

(CID:134030653)

[DCIM_Support]

Also, what are your proxy settings for the gateway software?

And please make log downloads from the web-GUI of your gateway software. Then you can analyze it and find some problems or errors...

With respect.

(CID:134030664)

[DCIM_Support]

(CID:134030658)

[DCIM_Support]

The Windows OS is Windows 7 Enterprise

(CID:134030643)

[DCIM_Support]

(CID:134030637)

[DCIM_Support]

Proxy Server Settings:

(CID:134030631)

[DCIM_Support]

logs 9-5-2018.zip

(CID:134030618)

[DCIM_Support]

I have attached the logs from the web-GUI of the Gateway Software

(CID:134030612)

[DCIM_Support]

Dear John Beck,

Tell us, please, have you solved this problem or not?

With respect.

(CID:134026418)

[DCIM_Support]

Dear John Beck,

Your OS is untypical and is not officially supported by the vendor to work with the EcoStruxure IT Gateway software. But I believe, that the problem is in your proxy settings for the gateway, i.e. from your screenshot are automatic settings.

Therefore, I highly recommend carefully reading the updated instruction How to set up the EcoStruxure IT Gateway proxy settings. From your PC, you can very simply check the availability of a network connection to the cloud servers:

Verify the gateway’s connection to the EcoStruxure IT server

Open a browser and type the URL for the EcoStruxure IT registration endpoint. https://us.struxureon.com/ingester/v1/adssd/registration

If the connection to the server is unsuccessful, a ‘no internet connection’ error is displayed. If the connection to the server is successful, the page displays status, supported country, and link information if any.

{"status":"UNREGISTERED","supportedCountry":true,"link":{"url":null,"text":null}}

Please check and report the result.

With respect.

(CID:134027474)

[DCIM_Support]

I did what you stated above and received the following:

(CID:134027592)

[DCIM_Support]

How do I add these:

(CID:134027723)

[DCIM_Support]

I should have said "Where do I put these static IP addresses?

(CID:134027727)

[DCIM_Support]

Dear John Beck,

Judging from your answer above, you have a normal network connection to the cloud servers of Schneider Electric.

I still doubt about your proxy server configuration for the EcoStruxure IT Gateway software... You can not use a proxy server at all for your gateway (No proxy)?

With respect.

(CID:134028008)

[DCIM_Support]

Good Morning Spezialist,

As of 6pm last night EcoStruxure IT Gateway is now working - see the following from this morning:

(CID:134028149)

[DCIM_Support]

I don't know why or how. Nobody on my side (IT or Network) did anything.

(CID:134028152)

[DCIM_Support]

I am still getting the "Detected an unauthorized user attempting to access the FTP interface" each time a UPS is polled (which I believe is done on a daily basis). And I have made sure that the Device File Transfer Settings are matching and correct.

(CID:134028167)

[DCIM_Support]

I just changed the Username and Password in the Device File Transfer Settings for the two (2) devices (UPS's) that I currently have in EcoStruxure IT to the one in each device (UPS's). It has administrative rights.

(CID:134028189)

[DCIM_Support]

We will see if that stops these daily unauthorized FTP access emails.

(CID:134028190)

[DCIM_Support]

Dear John Beck,

Ok, great that you solved the problem 😀.

For "Detected an unauthorized user attempting to access the FTP interface", report please the result later.

With respect.

(CID:134028193)

[DCIM_Support]

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