Recording and retriving in DCE issues

DCIM_Support · ‎2020-07-04

This question was originally posted on DCIM Support by direcao on 2018-03-07

I have a nrbk570 appliance, 4 CP160 connected to it,. Physical DCE licensed the cameras but when i retrive clips nothing show up. Client is running on windows 7.

Thanks in advance.

DCIM_Support · ‎2020-07-04

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-03-07

Hi Marcio,

The first thing to look at are the dates and times of the DCE server and NetBotz appliance (Assuming they're in the same region) as if they are out of sync, DCE may not show clips when you are looking for a certain time (last hour etc). To verify this, you can use the "Range" option instead of "Last Hour" or day. If the NetBotz appliance is ahead of DCE by an hour, you may need to look in the future as DCE sees it. Use a range of yesterday to tomorrow for instance.

Other than that, you'd need to check surveillance settings. How is it set to surveil? On motion? On motion during alerts? Is the NetBotz alerting? There are a few different things to look at here to see if you're even supposed to be getting clips.

Steve

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by direcao on 2018-03-13

Hi steve!

thanks for your reply, i will recheck and return to you.

regards

DCIM_Support · ‎2020-07-04

This comment was originally posted on DCIM Support by direcao on 2018-03-13

Hi steve.

Everything is fine now. i just restarted the NBRK and the DCE, and started to retrieve

Regards

DCIM_Support · ‎2020-07-04

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