Rdpu AP8886 +DCE 7.5 bank power unplugged

[DCIM_Support]

This question was originally posted on DCIM Support by Aleksey Kilin on 2018-05-30

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Hello

After upgrade DCE to version 7.5 all sensors of power bank in rpdu is unplugged

See picture :

But before upgrade it was ok also see picture :

I also download a new ddf file version 49 but still unplugged.

Please what  can you advise?

Thank you

(CID:131967144)

[DCIM_Support]

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-05-30

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Dear Aleksey,

I have found the following K-base document which addresses your query. 

https://www.schneider-electric.co.in/en/faqs/FA282386/

K-base title: Why does StruxureWare DCE show duplicate sensors after upgrade, one of the duplicates reports unplugged.

I hope this helps. 

Regards,

Bala

(CID:131967169)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by spezialist on 2018-05-30

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Dear Aleksey Kilin,

This is a known bug in the DDF-file, which I already reported (for example, see my post After upgrade to DCE-7.5.0: chained rPDUs "Power Bank" sensors switched to Unplugged) and which should have been fixed...

In order to check if this bug is fixed in the new version v.49 DDF-file, you need to remove all Unplugged sensors and make Request Device Scan again. Be sure, do not forget before that, make a full backup of your DCE-server. If after this, the above-mentioned power bank sensors do not appear, then unfortunately, the bug have not been fixed ☹️.

Please try and report the result.

With respect.

(CID:131967183)

[DCIM_Support]

This comment was originally posted on DCIM Support by Aleksey Kilin on 2018-05-30

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Thank you for your answer

Recently i add  new pdu's after that i install new ddf but sensors do not appear then i think bug still exist .

See picture:

(CID:131967194)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-05-30

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Dear Aleksey Kilin,

We conclude, that the bug has not been fixed even in the latest version of the DDF-file v.49 ☹️.

Ok, I will privately share with you my email address. Can you send me your new v.49 DDF-file? I can analyze it and say exactly about the presence of the bug.

With respect.

(CID:131967210)

[DCIM_Support]

This comment was originally posted on DCIM Support by Aleksey Kilin on 2018-05-31

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Hi

Can you share you email then i will send you ddf file.

Thank you

(CID:132646629)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-05-31

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Ok, I resend my email address (see your mailbox).

(CID:132646632)

[DCIM_Support]

This comment was originally posted on DCIM Support by Aleksey Kilin on 2018-05-31

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I didn't receive

(CID:132646647)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-05-31

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It is strange, why on your personal mail box does not come the message with my e-mail...

(CID:132646657)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-05-31

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Dear Aleksey Kilin,

I'm sending you an v.49 apcpower.xml DDF-file with a fixed bugs for the bank's power sensors. For me, this DDF-file works fine.

Try and tell me please the result.

With respect.

(CID:132646729)

[DCIM_Support]

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