Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation
Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively. Register now to secure your spot!

Rdpu AP8886 +DCE 7.5 bank power unplugged

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • Rdpu AP8886 +DCE 7.5 bank power unplugged
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Cory_McDonald
Admiral Cory_McDonald Admiral
124
Jef
Admiral Jef Admiral
110
gsterling
Captain gsterling Captain
71
APC_Steve
Captain APC_Steve Captain
64
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to EcoStruxure IT forum
Solved
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:18 PM . Last Modified: ‎2024-04-04 11:38 PM

0 Likes
10
1517
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 06:18 PM . Last Modified: ‎2024-04-04 11:38 PM

Rdpu AP8886 +DCE 7.5 bank power unplugged

Hello

After upgrade DCE to version 7.5 all sensors of power bank in rpdu is unplugged

See picture :

But before upgrade it was ok also see picture :

I also download a new ddf file version 49 but still unplugged.

Please what  can you advise?

Thank you

(CID:131967144)

Labels
  • Labels:
  • Data Center Expert
  • DDF
  • Tags:
  • bug
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:18 PM . Last Modified: ‎2024-04-04 11:38 PM

0 Likes
7
1516
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 06:18 PM . Last Modified: ‎2024-04-04 11:38 PM

Dear Aleksey Kilin,

This is a known bug in the DDF-file, which I already reported (for example, see my post After upgrade to DCE-7.5.0: chained rPDUs "Power Bank" sensors switched to Unplugged) and which should have been fixed...

In order to check if this bug is fixed in the new version v.49 DDF-file, you need to remove all Unplugged sensors and make Request Device Scan again. Be sure, do not forget before that, make a full backup of your DCE-server. If after this, the above-mentioned power bank sensors do not appear, then unfortunately, the bug have not been fixed ☹️.

Please try and report the result.

With respect.

(CID:131967183)

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 10
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:18 PM . Last Modified: ‎2024-04-04 11:38 PM

0 Likes
0
1516
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 06:18 PM . Last Modified: ‎2024-04-04 11:38 PM

Dear Aleksey,

I have found the following K-base document which addresses your query. 

https://www.schneider-electric.co.in/en/faqs/FA282386/

K-base title: Why does StruxureWare DCE show duplicate sensors after upgrade, one of the duplicates reports unplugged.

I hope this helps. 

Regards,

Bala

(CID:131967169)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:18 PM . Last Modified: ‎2024-04-04 11:38 PM

0 Likes
7
1517
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 06:18 PM . Last Modified: ‎2024-04-04 11:38 PM

Dear Aleksey Kilin,

This is a known bug in the DDF-file, which I already reported (for example, see my post After upgrade to DCE-7.5.0: chained rPDUs "Power Bank" sensors switched to Unplugged) and which should have been fixed...

In order to check if this bug is fixed in the new version v.49 DDF-file, you need to remove all Unplugged sensors and make Request Device Scan again. Be sure, do not forget before that, make a full backup of your DCE-server. If after this, the above-mentioned power bank sensors do not appear, then unfortunately, the bug have not been fixed ☹️.

Please try and report the result.

With respect.

(CID:131967183)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

In response to DCIM_Support
0 Likes
0
1516
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

Thank you for your answer

Recently i add  new pdu's after that i install new ddf but sensors do not appear then i think bug still exist .

See picture:

 

 

(CID:131967194)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

In response to DCIM_Support
0 Likes
0
1516
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

Dear Aleksey Kilin,

We conclude, that the bug has not been fixed even in the latest version of the DDF-file v.49 ☹️.

Ok, I will privately share with you my email address. Can you send me your new v.49 DDF-file? I can analyze it and say exactly about the presence of the bug.

With respect.

(CID:131967210)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

In response to DCIM_Support
0 Likes
0
1516
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

Hi

Can you share you email then i will send you ddf file.

Thank you

(CID:132646629)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

In response to DCIM_Support
0 Likes
0
1516
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

Ok, I resend my email address (see your mailbox).

(CID:132646632)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

In response to DCIM_Support
0 Likes
0
1516
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

I didn't receive

(CID:132646647)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

In response to DCIM_Support
0 Likes
0
1516
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

It is strange, why on your personal mail box does not come the message with my e-mail...

(CID:132646657)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

In response to DCIM_Support
0 Likes
0
1516
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2024-04-04 11:38 PM

Dear Aleksey Kilin,

I'm sending you an v.49 apcpower.xml DDF-file with a fixed bugs for the bank's power sensors. For me, this DDF-file works fine.

Try and tell me please the result.

With respect.

(CID:132646729)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2023-10-22 03:44 AM

0 Likes
0
1516
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 06:19 PM . Last Modified: ‎2023-10-22 03:44 AM

superhero.png

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of